The silent monitoring feature is listed on the Feature Code Admin page (PBX - PBX Configuration - Feature Codes) in the "Core" section. The name used for the feature is ChanSpy and ChanSpy Direct - the default feature codes are 555 and 779. The password to be used for ChanSpy Direct is right next to it.
The ChanSpy feature allows silent monitoring starting with a randomly selected extension. The ChanSpy Direct allows silent monitoring starting with a specific extension.
While on the call, the caller can
a) change the volume by pressing the # key (cycles in the sequence 1 2 3 4 -4 -3 -2 -1 and over again).
b) switch to another active extension by pressing the * key
c) switch to a specific extension by dialing the extension and pressing #
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.