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UCM VMP 9.1 not sending SMTP out of the blue

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OldMcDonald

Vendor
Apr 4, 2022
22
US
I have a UCM VMP 9.1 that has been running just fine for over 2 years. Made changes and all of a sudden voice mail messages will not e sent to email.

I thought it was an IT issue but I am getting all Event email notification from the UCM and from the Manager. I switched from VMP to Embedded for a test and I am getting voice mail emails ok which I believe Embedded uses the Manager SMTP.

The send to info is the exact same as the Events and I have powered down and reboot several times. I have never had this issue before.

When I leave a voice mail message I get an Event generated:

"SMTP-TRIED HOST 8.31.233.167 ON PORT <2525> WITH NON-SECUREE CONNECTION 536429 MS AGO AND IT FAILED, WILL NOT TRY AGAIN FOR ANOTHER 363571 MS."

This is a free relay service which is why it is using port 25252. I have several other systems and all are using this exact same Relay protocol.

This is just happening at this one site. This iste is the only VMP all other use Embedded.

Thanks
 
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