martinduchesneau
Vendor
We are facing a critical error while booting the VM Pro UC Module installed in our lab for experimentation purposes. It was updated correctly and ran for over 3 months on version 8.1.90-6. The IP Office also runs on 8.1 (52).For some obscur reason tough, last time we tried logging in to make changes, we could not. Of course all voicemail features are inaccessible/unusable.
If we take a look through the System Status app, under alarms and services, it reads (in french): Échec de pulsation d'UC Module: emplacement 4
Translation attempt (in english): UC Module Heartbeat failure: bay 4 (and the whole line is written in red)
The Voicemail pro client won't allow us to connect to it.
Plus, if we connect a monitor and keyboard and reset the module, well it won't boot and returns SEVERAL error messages all identical to this one:
mount:wrong fs type, bad option, bad superblock on /dev/sda2, missing codepage or helper program, or other error In some cases useful info is found in syslog - try dmesg|tail or so
Can't mount root filesystem.
Boot has failed, sleeping forever.
I'm guessing this is not good . Unfortunatly none of us here have much talent with Linux/CentOS systems so we are ears deep in 5h1t with this.
I tried installing from scratch with a usb key and the image file provided by Avaya, but even this process returns a file system error and the upgrade/re-install will not continue.
I know this module is equipped with a SSD Drive so I was wondering if it would be a good idea to take it out of the module, format it from a PC and try re-installing the UC Module from the image file provided by Avaya for the 8.0 to 8.1 upgrade process.
Is there a drive repair tool for CentOS included on the installation, if so, how do I access it if I can't boot?
Any and all help/suggestion/comments or insults will be accepted on this issue since we have no clue what is happening with that module at this point. Thank you.
If we take a look through the System Status app, under alarms and services, it reads (in french): Échec de pulsation d'UC Module: emplacement 4
Translation attempt (in english): UC Module Heartbeat failure: bay 4 (and the whole line is written in red)
The Voicemail pro client won't allow us to connect to it.
Plus, if we connect a monitor and keyboard and reset the module, well it won't boot and returns SEVERAL error messages all identical to this one:
mount:wrong fs type, bad option, bad superblock on /dev/sda2, missing codepage or helper program, or other error In some cases useful info is found in syslog - try dmesg|tail or so
Can't mount root filesystem.
Boot has failed, sleeping forever.
I'm guessing this is not good . Unfortunatly none of us here have much talent with Linux/CentOS systems so we are ears deep in 5h1t with this.
I tried installing from scratch with a usb key and the image file provided by Avaya, but even this process returns a file system error and the upgrade/re-install will not continue.
I know this module is equipped with a SSD Drive so I was wondering if it would be a good idea to take it out of the module, format it from a PC and try re-installing the UC Module from the image file provided by Avaya for the 8.0 to 8.1 upgrade process.
Is there a drive repair tool for CentOS included on the installation, if so, how do I access it if I can't boot?
Any and all help/suggestion/comments or insults will be accepted on this issue since we have no clue what is happening with that module at this point. Thank you.