UC Module no longer booting

[martinduchesneau]

We are facing a critical error while booting the VM Pro UC Module installed in our lab for experimentation purposes. It was updated correctly and ran for over 3 months on version 8.1.90-6. The IP Office also runs on 8.1 (52).For some obscur reason tough, last time we tried logging in to make changes, we could not. Of course all voicemail features are inaccessible/unusable.

If we take a look through the System Status app, under alarms and services, it reads (in french): Échec de pulsation d'UC Module: emplacement 4

Translation attempt (in english): UC Module Heartbeat failure: bay 4 (and the whole line is written in red)

The Voicemail pro client won't allow us to connect to it.

Plus, if we connect a monitor and keyboard and reset the module, well it won't boot and returns SEVERAL error messages all identical to this one:

mount:wrong fs type, bad option, bad superblock on /dev/sda2, missing codepage or helper program, or other error In some cases useful info is found in syslog - try dmesg|tail or so

Can't mount root filesystem.

Boot has failed, sleeping forever.

I'm guessing this is not good . Unfortunatly none of us here have much talent with Linux/CentOS systems so we are ears deep in 5h1t with this.

I tried installing from scratch with a usb key and the image file provided by Avaya, but even this process returns a file system error and the upgrade/re-install will not continue.

I know this module is equipped with a SSD Drive so I was wondering if it would be a good idea to take it out of the module, format it from a PC and try re-installing the UC Module from the image file provided by Avaya for the 8.0 to 8.1 upgrade process.

Is there a drive repair tool for CentOS included on the installation, if so, how do I access it if I can't boot?

Any and all help/suggestion/comments or insults will be accepted on this issue since we have no clue what is happening with that module at this point. Thank you.

 

[tlpeter]

I think the SSD is broken.
You can use the USB tool and create a repair device of a USB device.


BAZINGA!

I'm not insane, my mother had me tested!

 

[martinduchesneau]

Hum, yeah tlpeter,

But as mentionned, I already tried to "upgrade" from a usb device plugged in the front ports, but during the install process it reports a write/read error on drive and stops... so that's a no-go.

 

[tlpeter]

Then i think it is broken.
Send if for repair to Avaya as it should still be in warranty.


BAZINGA!

I'm not insane, my mother had me tested!

 

[intrigrant]

We have had a few running some time and then the trouble started : unexpected stopping of services ( VMPro or One-X or both ) rebooting solved it for a while but we had to reboot more frequently as time went and one day : hanging in the boot process.
In my opinion these units are not very reliable. Four defective out of ten is just too much.

A simple mind delivers great solutions

 

[Phoneguy15]

I have had similar issues.
I have had to replace 2 C110 modules because of "boot failures".
One site I had to replace twice as the replacement would not boot either.
I tried the USB rebuild as well and still no joy.
I think that the Module is fantastic idea but not reliable in the least.
I believe that it is a problem with the SSD's that they have used for the system.

We will not be installing them any more since we cannot depend on them to work reliably.

You need to contact your distributor and have them send you a replacement or swap it out for full blown VM Pro.

 

[martinduchesneau]

Hum...doesn't look good...

Anyone ever tried replacing the SSD with a regular SATA drive, installing it externally?

 

[intrigrant]

No, it invalidates guarantee. We just send them back and we received a brand new one without comment which usually means they receive a lot of broken units...

A simple mind delivers great solutions

 

[amriddle01]

All Avaya gear seems to be going shonky, had a second 500v2 chassis today that had the back plain mounted wonky, had to remove all faceplates and physically bend it upwards to get the cards to seat....as I say second one... in as many months


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[Nortel4Ever]

I just spoke to an Avaya Level 3 support engineer about UC module failures as described above, as we have had a few too, and he says they are starting to see issues like this. As of yet they don't have any data on what is causing the failure. He recommends replacing the UC module to get the customer up and running as soon as possible then to open a support ticket with Avaya. They may want you to send the failed UC module directly to tech support so that they can diagnose the issue.

 

[intrigrant]

Well, 60% of the installed UC110 by us have been replaced already and if it is not typically to us then they must have receiverd a lot of them. Must be easy to discover the problem.

A simple mind delivers great solutions

 

[jasonmorrison]

I've had to replace around 3 out of 10 C110 modules... Avaya just replaces them knowing the issue. They either run great or fail after a few months.

JASON MORRISON
THINK CONVERGED
ACSS (SME)
APSS (SME)