TVA200 not responding

[marker2001]

Did a search for the term "TVA200" but the search engine showed no returns. Is it broken?

The TVA200 (8 port) to TDA200 has been in service for over a year.

Client calls and can't get into the VM.
I'm onsite and TVA looks fine as does the TDA.

Symptom #1 is that when you call the TVA (group # or directly to each extension) the system answers and says "Thank you for calling" and hangs up.

Symptom #2 is that when veiwing the port status, unplugging the connection to plug 1 makes all the ports on the TVA go offline.

Any suggestions?? I'm at a loss short of a full restore and not sure if it would help.

TIA,
Mark

 

[marker2001]

Um, never mind.
The client had turned on the holiday settings for the 4th of July and pointed the TVA to a CS message that did not exist.

 

[cwc3]

that'll do it!

 

[Trotski]

never trust a client

 

[Sassysam]

I hope you have found that port 1 on a TVA is the control port. The lowest port has to go to port 1.

Check sercurity int the TVA and see if the Accesses are still enabled. If you have a * exit it will hang you up when you try to do the #6*

Also check to see if there are any odd v/mail boxes like 600, 666, if the system has been hacked. The best way to prevent this is change the password, remove outside access from the V/mail ports in the TDA system

 

[marker2001]

Thanks for the response but, the client had turned on the holiday settings for the 4th of July and pointed the TVA to a CS message that did not exist.
The system did not see the Custom Service message (that did not exist) and would just plain hang up!
It was very rude.

Anyway, thanks.

- MArk

 

[cwc3]

i'm suprised that it did not give a canned greeting like the old tvs