Trunk Problems

[nzschooltech]

Good day.

We are having occasional problems with our incoming call trunks which have a tendency to "drop out" from time to time so that the number of channels available for calls is reduced.

The information about the Digital Trunks is that the Line Type is BRI and the Line Subtype is ETSI. Each of 2 Trunks has 2 Channels available. These are both in Slot 1 of the IP Office 500 respectively on Ports 1 and 2.

The trunks come into our premises via "LTUs" which are little white boxes supplied by the phone company (Telstra NZ) and these have on them lights, including a sync light which apparently is known at times to go off indicating there is a problem with the LTU or some sort of line conditions that have caused the line to "drop out". Invariably the phone company or our BP will instruct us to powercycle the LTU to see if there is a transient lockup that is the first option for trying to get the trunk back online.

If I was attempting to determine where there is a problem from the Monitor application with its built in logging capability, what type of Trace Events would I be looking for when configuring what is being logged?

Thanks

 

[hairlessupportmonkey]

without being difficult, but dont you pay your BP money to fault find and or trace this for you?

This should be your first port of call. If all else fails, then come back here for assistance, and fire your BP...

ACSS - SME
General Geek

 

[nzschooltech]

Too much money...

 

[tlpeter]

What do you mean?
Do you want free support?


BAZINGA!

I'm not insane, my mother had me tested!

 

[IPGuru]

You need a decent maintainer
if you try to do things on the cheap it will be expensive for you.
How valuable is your lost time compared to the cost of maintenance?

However in this case I would suggest that your line provider needs to fix their circuit.


I do not Have A.D.D. im just easily, Hey look a Squirrel!