Trunk line not working

[bashboosh]

Hi,
I have 2 trunk lines in my BCM50, one of them not functioning correctly. I opened the BCM Monitor while calling the problem line, The line just blinked with 'connected' and went 'idle'. this happens 2 or 3 times until the call ends. the call is not accepted by Autoattendat. User cannot pickp this line also.

But I checked this line pulling out of the PBX, found working.

What could be the cause of this? Where should i start diagnose?

Thanks a lot.

 

[tnphoneman]

Swap the 2 lines going into the BCM. If the trouble stays with the port you have a bad port and move it to another one. you have 4

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[vztech]

Is this a new install ?
I would do as tnphoneman stated.
I would check the line again with a butt set.
Do you have license for 2 analog trunks ?

if yes to all reboot


It's only dialtone-VZ

 

[cook1082]

Could of blown the port if older bcm 50 rel 1.

 

[bashboosh]

Thanks for your replies. As this device was installed at remote site, I have no physical access there. The keycodes are Active and enough. I have 4 trunks Keycodes. Can be done any other test to check the ports through BEM?

Thanks again

 

[cook1082]

Now you need hands on testing.

 

[hawkflorida]

If you reboot the BCM50 does the problem go away? If so it is likely a patch issue. Though this would be an older sw rel of BCM50.

Consulting -
If You're Not A Part Of The Solution, There's Good Money To Be Made In Prolonging The Problem.

 

[bashboosh]

Rebooting didnt solve the issue. Which patch can be installed? Please mention the number and available source?

Thanks a lot

 

[cook1082]

What S/W is it?

 

[Dasheen]

U need to verify the trunks into the system r working correctly before u can say it's the equipment

 

[bashboosh]

The software version is:
System name: bcmm50r3
System SW version: 6.0.2.05.237

Thanks

 

[vztech]

If this was just installed
Maybe it's a bad amphenol ?
or bad pair on your frame.

It's only dialtone-VZ

 

[bashboosh]

Actually, this was an old frame. The BCM50 which was installed previously had problem and this new system was a replacement. Inshort, the BCM50 is new, the amphenol, cabling was old.

What i dont understand is, when we dial to this problem line, in the BCM monitor it shows 'incoming' and 'connected' for a milli second and goes to 'idle'. It repeats 3 or 4 times until the incoming ring ends. The BCM sensing to the incoming call.

My problem is i have no physical access to this system. My only tool is BEM and BCM Monitor. Anything else that i can diagnose?
Thanks again

 

[gberger]

I'd send a tech on-site.