Trouble With Outbound SIP Calls 3

[Integrationman2]

Yesterday installed new IP Office v2 9.0 with SIP trunks over a DIA with a carrier that uses a MetaSwitch. The carrier does not require authentication as we are on a dedicated Ethernet over copper connection to the carrier.

Trunks are up, and we are able to receive inbound calls, but cannot make outbound calls. It looks like (through a monitor trace) that the IP Office is killing the call after the user has dialed 5 or 6 digits.

The carrier says that they are getting invalid URI info. Apparently the IP Office is sending the extension number@xxx.xxx.xxx.xxx, even though I have the users SIP settings all for a valid DID number.

I'm in hopes I can connect with an IPO SIP Guru here. I'm happy to pay for the help.

 

[amriddle01]

You haven't adjusted your shortcodes/ARS to account for the fact SIP needs to dial en bloc, possibly other things wrong too, have you done SIP before?

 

[Integrationman2]

I have about a year's experience with my own SIP trunks on my office system, but I will say that there are a number of aspects of SIP that I don't understand.

My short code for dialing out is

9N
Dial
N"@xxx.xxx.xxx.xxx"
Line Group ID 31 (This is the GROUP number I assigned to the SIP URI outbound GROUP)

 

[Gunnaro]

How did you setup your URI's?

Here's one example of how to:

And as Andy says, you probably need to fix the ARS and dial codes.


Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[Integrationman2]

OK. Slick how you inserted that picture. I would do the same if I could figure out how...

My SIP URI under SIP LINE looks very similar to yours. My inbound and outbound groups are 30 and 31 instead of 17 and 99. I have the *'s so I can receive any DID digits.

I didn't touch ARS because of how my dial 9 short code is set up. I don't think outbound calls are touching ARS. Might that be my issue?

 

[Gunnaro]

That's your issue. Point it at the ARS (50:MAIN) probably.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[Gunnaro]

And for the image, that's not so difficult, just upload to an online storage and paste the url in after clicking the image icon.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[amriddle01]

9N
Dial
N"@xxx.xxx.xxx.xxx"
Line Group ID 31 (This is the GROUP number I assigned to the SIP URI outbound GROUP)

You need to make the system wait until you have finished dialling before sending the call to SIP, 2 ways (both need to be in ARS, also assuming you don't pass the 9):

N;
Dial
N"@xxx.xxx.xxx.xxx"
Line Group ID 31

or

XXXXXXXXXX (this assumes you know the number of digits they are going to dial, in this example 10)
Dial
N"@xxx.xxx.xxx.xxx"
Line Group ID 31

 

[Integrationman2]

OK. So I have made the adjustments to my ARS. I now have it programmed;
CODE TELEPHONE NUMBER FEATURE LINE GROUP ID
911 911"@xxx.xxx.xxx.xxx" Dial Emergency 31

0N 0N"@xxx.xxx.xxx.xxx" Dial 3K1 31

1N 1N"@xxx.xxx.xxx.xxx" Dial 3K1 31

XN XN"@xxx.xxx.xxx.xxx" Dial 3K1 31

XXXXXXXXXXN N"@xxx.xxx.xxx.xxx" Dial 3K1 31

I left my dial 9 short code the same since that's what the instructions for the IPO to MetaSwitch say to do, but I have selected 50:MAIN for the LINE GROUP ID.

Now the users can dial all of the digits, but then they get a "beep - beep - beep - beep waiting for line error.

 

[amriddle01]

You have missed off the ; that I posted, that's important, also don't put dial 3k1

 

[amriddle01]

Also MetaSwitch aren't IPO experts. I wouldn't put the "@XXX.XXX.XXX.XXX" in there at all actually, it isn't required really and especially not in system shortcodes, if you do decide to use it put it in ARS

 

[amriddle01]

Next you need to sort your URI so it sends the DDI not the extn

 

[Integrationman2]

These changes fixed my issue.

You guys ROCK!!!

 

[amriddle01]

Cool

 

[Gunnaro]

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam