Transfer Will Not Release Call

[xofyt]

I am using a Definity G3 system. I setup a call transfer to transfer an incoming call from my switchboard, when the user knows it is a certain call they transfer the call to another extension. The calls can be transfered but they are not relaeased from the phone that transfered the call. the line is still there and you can hear the call.

What am I not doing?

 

[AvayaTier3]

display system-parameters features                              Page   7 of  19
                        FEATURE-RELATED SYSTEM PARAMETERS

CONFERENCE/TRANSFER
               Abort Transfer? n                 No Dial Tone Conferencing? n
        [COLOR=red][b]Transfer Upon Hang-Up? y[/b][/color]       Select Line Appearance Conferencing? n
Abort Conference Upon Hang-Up? n                                    Unhold? n
   No Hold Conference Timeout: 60  Maximum Ports per Expanded Meet-me Conf: 0

                                    External Ringing for Calls with Trunks? n

Transfer Upon Hangup

Use Transfer Upon Hangup to hang up to transfer the call without the need to
press the Transfer button a second time. You press the Transfer button, dial the
number to which the call is being transferred, and then hang up.Transfer Upon
Hangup is an optional capability at the system level. You can still press the
transfer button a second time to transfer the call.


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bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com