Transfer to outside line not working

[Irvineguy]

Hello,
we have a S8300 and when we try to transfer an outside call to an external number the switch will not release the call.

Any idea why? Thank you.

 

[mikeydidit]

More than likely Trunk to trunk transfer is set to "no". Which is a good thing as far as protecting yourself from toll fraud. You can set it to restricted and allow those to go out if they have a high enough FRL.

You would change this on the "change sys fea" Should be on the first page.

Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison

For the best response to a question, read faq690-6594

 

[Irvineguy]

Thank you, I will look into the sys feat. I thought that might be it. It was allowed on the old Nortel (argh) system.

 

[rwalsh79]

Irvineguy...

Trk-to-trk transfer override is controllable by ch cos. Typically, I've created 1 COS to allow for trk-to-trk transfer to keep it limited on your system. And only a smaller number of stations on the PBX have the capability.

From there you would assign the corresponding COS to the needed stations that use it. Definitely not recommended though for wide usage through your PBX, because of the toll-fraud issue.