TRANSFER TO EXTERNAL NUMBER 1

[koulioumbis]

Hello team.
I have an issue with IPO500V2 10.1
The issue is when being on a call ( ISDN BRI) and I need to transfer the call to an external number ( my mobile for example) when pressing the transfer the call gets on hold and then I get diatone but when starting dialing the number I get number busy after the 4 dialed digits.
Any ideas?

Thanks

Nikos

 

[TouchToneTommy]

Inhibit Off-Switch Forward/Transfer is checked

 

[snowman50]

Uncheck inhibit/ transfer tab in telephony.

 

[d00ner62]

In the Telephony tab under "system". set the "inhibit off switch transfer. You can set it individualy with users/telephiny as well. But the first step sets it for the whole system

 

[critchey]

I think you may want to check inhibit off switch forward/transfer both for system and user... not sure if that was mentioned yet

The truth is just an excuse for lack of imagination.