LeeMcCauslin
MIS
HI folks - long time no see- mostly because things are running pretty smoothly which is good. But I have an odd thing that I'm not sure what to do about. I have a 3903 on a 61C release 4.5. I have 2 SCR numbers programmed on it that I want to keep separate - line 1 does not rollover to line 2 by design. The same lady answers calls for both numbers and there are separate voicemail (Callpilot 4.04.04) boxes for each DN.
The receptionist cannot transfer a call to line 2 (key 1) if it is busy - her console (2250) won't even let her release the transfer. I would have expected a transfer to the busy line to go to voicemail like a transfer to line 1 (key 0) does. Am I missing something in programming?
Or should I be doing this differently like with a small ACD or something?
Both lines are DID and published numbers. The goal is for this lady to have her personal number (key 0) and also take calls for the Incentive line (key 1) Neither DN is programmed anywhere else. Callers to the Incentive line need to think of it as its own entity but we didn;t want to put 2 phones on Nice Lady's desk.
Thanks!
The receptionist cannot transfer a call to line 2 (key 1) if it is busy - her console (2250) won't even let her release the transfer. I would have expected a transfer to the busy line to go to voicemail like a transfer to line 1 (key 0) does. Am I missing something in programming?
Or should I be doing this differently like with a small ACD or something?
Both lines are DID and published numbers. The goal is for this lady to have her personal number (key 0) and also take calls for the Incentive line (key 1) Neither DN is programmed anywhere else. Callers to the Incentive line need to think of it as its own entity but we didn;t want to put 2 phones on Nice Lady's desk.
Thanks!
Code:
REQ PRT
TYPE: tnb
TN 4 0 10 10
DATE
PAGE
DES
DES 3903
TN 004 0 10 10
TYPE 3903
CDEN 8D
CTYP XDLC
CUST 0
FDN 7000
TGAR 7
LDN NO
NCOS 7
SGRP 0
RNPG 3
SCI 0
SSU 0000
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR PUD MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 0
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 7521 0 MARP
CPND
NAME Nice Lady
XPLN 25
DISPLAY_FMT FIRST,LAST
01 SCR 7566 0 MARP
CPND
NAME Incentives
XPLN 25
DISPLAY_FMT FIRST,LAST
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23 SSU 0000
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 6 JUN 2012
Cool Hand Luke said:"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."