Transfer calls via VDN not displaying CLID

[Saiyan656]

Call Center is requesting that when agents transfer to tier 2 via a VDN, for the customers CLID to pass.

I was able to test transfers from extension to extension and (when it's a warm transfer) it will show both extension and CLID in call log button.
But when transferring through a VDN it will not show CLID of originating call/customer, just displays calling agent extension.

I have seen some reference to a special application in system-parameters, but can pin point what I need.
Any assistance would be greatly appreciated.
Thank you!

 

[joe2938]

just a shot but allow vdn override on the vdn and retest

 

[Saiyan656]

Same outcome. VDN override is set to yes on single VDN (no multiple VDN's in flow).

 

[Saiyan656]

Just to clarify, its just the call log button is where we would like to see the CLID. As on the transfer call we see both on phone display

 

[Speewah]

We had the same issue reported by a customer last year, I think we were seeing different results between blind transfers and consultative transfers.
As far as I recall the CLID was displayed in the call log for blind transfers and not for consultative transfers.
The response from Avaya was that this is working as designed.