Transfer calls to Merlin 2

[bithead9]

I have a Merlin Legend and a Partner ACS. Hooked the extension on the partner to the 800 GL-ID - Port 11. (config from WinSPM below):
Slot # 0: CKE4 CPU
Slot # 1: 800 GL-ID
Slot # 2: 408 GLM-U
Slot # 3: 408 GLM-U
Slot # 4: 008 MLX
Slot # 5: 008 MLX
Slot # 6: 008 MLX-U
Slot # 7: 012
Slot # 8: 012
Slot # 9: Not Used
Slot # 10: Not Used

GS/LS TRUNK INFORMATION
Trk SS/PP Type OutMode RelDisc ChannelUnit LS-ID Delay
801 1/ 1 LS-ID TouchTone Yes N/A Yes
802 1/ 2 LS-ID TouchTone Yes N/A Yes
803 1/ 3 LS-ID TouchTone Yes N/A Yes
804 1/ 4 LS-ID TouchTone Yes N/A No
805 1/ 5 LS-ID TouchTone Yes N/A No
806 1/ 6 LS-ID TouchTone Yes N/A No
807 1/ 7 LS-ID TouchTone Yes N/A No
808 1/ 8 LS-ID TouchTone Yes N/A No
809 2/ 1 LS-ID TouchTone Yes N/A Yes
810 2/ 2 LS-ID TouchTone Yes N/A No
811 2/ 3 LS-ID TouchTone Yes N/A No
812 2/ 4 LS-ID TouchTone Yes N/A No
813 3/ 1 LS-ID TouchTone Yes N/A Yes
814 3/ 2 LS-ID TouchTone Yes N/A No
815 3/ 3 LS-ID TouchTone Yes N/A No
816 3/ 4 LS-ID TouchTone Yes N/A No
TRUNK INFORMATION

When I call the Partner and the transfer call to the partner extension it does not ring on the Legend. I can hook a phone to the same port at the Legend end and it will ring. I can also call out from that extension as well. So the distance and the extenstion on the Partner seem to be working. Would I need to change the 811 LS-ID Delay to Yes ? I cannot see anything else that would prevent this from working. Perhaps someone has done this before and has a recommendation ?

 

[TouchToneTommy]

On the Partner, use #305 to turn off Distinctive Ringing, which will make the Partner do a long ring instead of a double or triple ring into the Legend.

Since the Partner extension will not send caller ID to the Legend line port (unless it's an R8), leave the LD-ID delay set to NO.

Next you will need to look at the Legend programming. How is the line programmed, as far as where it should ring? Going to an extension? How do you access it for outbound calling?

 

[bithead9]

Tommy, thanks for that quick reply! Here are more details:

LINE 11, trunk 811 is the Partner. Looks like Pool 70 is for all the CO lines?

DIAL PLAN FOR LINES/TRUNKS

LINE # 1: 801 OUTSIDE LINE # 2: 802 OUTSIDE
LINE # 3: 803 OUTSIDE LINE # 4: 804 OUTSIDE
LINE # 5: 805 OUTSIDE LINE # 6: 806 OUTSIDE
LINE # 7: 807 OUTSIDE LINE # 8: 808 OUTSIDE
LINE # 9: 809 OUTSIDE LINE # 10: 810 OUTSIDE
LINE # 11: 811 OUTSIDE LINE # 12: 812 OUTSIDE
LINE # 13: 813 OUTSIDE LINE # 14: 814 OUTSIDE
LINE # 15: 815 OUTSIDE LINE # 16: 816 OUTSIDE

GENERAL TRUNK INFORMATION
QCC QCC Extern
Trk SS/PP RemAccess Pool TlPrfx HldDisc Principal Prty Oper Switch
801 1/ 1 No Remote 70 Yes Long 4
802 1/ 2 No Remote 70 Yes Long 4
803 1/ 3 No Remote 70 Yes Long 4
804 1/ 4 No Remote Yes Long 4
805 1/ 5 No Remote Yes Long 4
806 1/ 6 No Remote Yes Long 4
807 1/ 7 No Remote Yes Long 4
808 1/ 8 No Remote Yes Long 4
809 2/ 1 No Remote 70 Yes Long 4
810 2/ 2 No Remote Yes Long 4
811 2/ 3 No Remote Yes Long 4
812 2/ 4 No Remote Yes Long 4
813 3/ 1 No Remote 70 Yes Long 4

TRUNK INFORMATION

TRUNK INFORMATION

DIAL PLAN FOR POOLS
POOL # 1: 70
POOL # 2: 890
POOL # 3: 891
POOL # 4: 892
POOL # 5: 893
POOL # 6: 894
POOL # 7: 895
POOL # 8: 896
POOL # 9: 897
POOL # 10: 898
POOL # 11: 899

Pool Absorb Other Digits FRL Call type Start Pattern
1)70-- 00 9------------------- 5 BOTH --:-- A
2)---- -- -------------------- - ----- --:-- A

All calls normally hit the AA. Do I need to specify the Pool of 70 on the 811 line then?

 

[TouchToneTommy]

811 is not in any pool. You really don't want it in pool 70, as then it will be picked for outgoing calls in a circular fashion along with all of the others.

I would put it into a different pool, renumber that pool to 6, and assign pool 6 to the voicemail calling group which will get it answered by the Auto Attendant.

Then give each extension pool dial out code access to 6, and your users can dial 6 instead of 9 to access the Partner line.

On the Partner side, make the extension get Intercom first, so your Merlin users can dial 6, get DT from the Partner, and then dial Partner extensions, or 9 and out through the Partner's dial tone.

 

[Telecomboy]

You could also (if you have an free button) just assign line 811 to each phone you want to have access to the other side. Then you would just press that line button (on the Legend) and dial the extension you want to reach on the Partner. If a user on the Partner calls the extension looped to line 811 it will then ring on the button you have 811 programmed on.

 

[bithead9]

Actually only ONE way is needed from the Partner to the Merlin. The idea is to allow the Partner operator to transfer a call to the other building via the Partner extension. All of the existing Legend lines that are using pool 70 are going to the AA. So I was thinking that pool 70 was for VM, not the case ? Pool 70 is the outgoing pool ? Thanks again Tommy for your helping me get a clue on these Legend/Partner systems.

 

[TouchToneTommy]

Pool 70 is the main pool for outgoing calls. If you add the Partner line to that, it will get used when people try to call out.

Since you just want it to be answered by the auto attendant, go to Extensions, More, Group Calling, 770 (or whatever you dial to reach voicemail), Enter, 811, Enter, and voila'

 

[bithead9]

Tommy when you said:

Extensions, More, Group Calling, 770, Enter, 811, Enter

What comes after Calling and before 770? is it "Members" or "Lines/Trunks" ? this is on an 800 GL-ID port.
Thanks once again for sharing your expertise!

 

[bithead9]

Here is an update. I tried plugging the Partner into an existing Trunk/Line and it worked. SO I know that the Abbreviated RING and the wiring is AOK. Just this extension definition is a problem. Oh and 807 is the actual line here. 811 I posted before was incorrect. They all appear to be similar. Except that 807 is on Slot 1 and the 811 is Slot2 the 408 GLM-U. I tried adding the 807 extension to the 770 Call Group. It does not seem to take ? When I do an Inspect is does not show any extensions either. When I call 770 from a phone is goes to voicemail. So at a basic level it seems right. Doing all this with WinSPM and ADMIN port. When I ran a Group calling report is shows:
DIRECT GROUP CALLING INFORMATION
Group # : 770 Group Type : AutoLogout
Call Distribution Type : CIRCULAR

PryAnn No. EXT # LABEL
1
2
3
4
5
6
7
8
9
10
Secondary Announcement Ext # :
Time Between Delay Announcements: 0
Repeat Secondary Announcement: No

Message Waiting Station :

Queue Control Limit: 99
Calls_in_queue Threshold 1: 1
Calls_in_queue Threshold 2: 1
Calls_in_queue Threshold 3: 1
External Alert ext # :
Overflow Threshold (#) : 1
Overflow Threshold (Time): 0
Prompt Based Overflow Option: No
Overflow to DGC group # : 777

Group Coverage :

Member No. EXT # LABEL
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

LINES :
DIRECT GROUP CALLING INFORMATION



Group Priority: : 16
Support Group: :

Home Group(s)/Priority :
DIRECT GROUP CALLING INFORMATION


Group # : 777 Group Type : IntegrtdVMI
Call Distribution Type : LINEAR

PryAnn No. EXT # LABEL
1
2
3
4
5
6
7
8
9
10
Secondary Announcement Ext # :
Time Between Delay Announcements: 0
Repeat Secondary Announcement: No

Message Waiting Station :

Queue Control Limit: 99
Calls_in_queue Threshold 1: 1
Calls_in_queue Threshold 2: 1
Calls_in_queue Threshold 3: 1
External Alert ext # :
Overflow Threshold (#) : 1
Overflow Threshold (Time): 0
Prompt Based Overflow Option: No
Overflow to DGC group # :

Group Coverage : 30

Member No. EXT # LABEL
1 7152
2 7153
3 7154
4 7155
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

LINES : 801 802 803 809 813
DIRECT GROUP CALLING INFORMATION

Group Priority: : 16
Support Group: :

Home Group(s)/Priority :
DIRECT GROUP CALLING INFORMATION

Group # : 7928 Group Type : AutoLogout
Call Distribution Type : CIRCULAR

PryAnn No. EXT # LABEL
1
2
3
4
5
6
7
8
9
10
Secondary Announcement Ext # :
Time Between Delay Announcements: 0
Repeat Secondary Announcement: No

Message Waiting Station :

Queue Control Limit: 99
Calls_in_queue Threshold 1: 1
Calls_in_queue Threshold 2: 1
Calls_in_queue Threshold 3: 1
External Alert ext # :
Overflow Threshold (#) : 1
Overflow Threshold (Time): 0
Prompt Based Overflow Option: No
Overflow to DGC group # : 7927

Group Coverage :

Member No. EXT # LABEL
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

LINES :
DIRECT GROUP CALLING INFORMATION
Group Priority: : 16
Support Group: :

From this it shows Group 30 having all the trunks - would I need to add 807 to this list ? And is there anything special I have to do to SAVE changes other that exit and quit/disconnect ?

 

[XrayboX]

807 is a line you want to cover, not an extension you want to cover
so you'd add it in

 sys program> exit> extensions> more> grp calling> line/pool> 770> 807 (LINES to be covered)

NOT sys program> exit> more> extensions> grp calling> members> 770> 807 (extensions doing the covering)
NOR sys program> exit> more> extensions> group cover> (1-30)> extension# (extensions needing to be covered)

When Linux is Free and Open, who needs Windows or Gates?

 

[TouchToneTommy]

Tommy when you said:

Extensions, More, Group Calling, 770, Enter, 811, Enter

What comes after Calling and before 770? is it "Members" or "Lines/Trunks" ?[\quote]

Lines/Trunks

Sorry, I was typing too fast, and missed that part

 

[bithead9]

OK so Xray or Tommy, help me understand this a bit. When I add 807 to the calling group of 770 will it show in the report I produced above or is there some other report that will show the definition ? When producing reports it takes a WHILE on the serial admin port, so would be helpful to know what to look for after the update. I thank you both for your responses, is much appreciated.

 

[XrayboX]

You need to add 807 as a LINE, then it will show up in

Member No. EXT # LABEL
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

LINES : 807

to confirm the line number was accepted without having to print report, after you key in 807 <enter>, you can hit the {inspect} button and it should list 807.
As an example, if you go look at your group 777 line assignments you'll see 801 802 803 809 813
Sys Program> Extensions> More> Grp Calling> Lines/Pools> 777> enter> {Inspect}

When Linux is Free and Open, who needs Windows or Gates?

 

[bithead9]

Thanks for the quick reply. I did this and found out that 770 is for a bulletin board ??? and 777 is the VM. Once I set the call group for 777 to include the 807 it worked a treat. I then did a PRINT of the calling groups and it showed 777 with Covering of 30 with all the lines. What is a bulletin board ? Everyone's help is much appreciated! Xray, BTW I like your quote... Been using Ubuntu for a couple years and is great OS. The folks that need Gates are mostly gamers and the corporate world that likes to pay for support RedHat Enterprise Linux is very reliable too.

 

[merlinman]

" The folks that need Gates are mostly gamers and the corporate world that likes to pay for support "

...And folks that use SPM.....

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[XrayboX]

bithead9, group cover 30 is usually used for VoiceMail recipients (extensions)

your voice mail group 777 ( it's usually 770)
has four members ( who takes the calls)
Member No. EXT # LABEL
1 7152
2 7153
3 7154
4 7155

it covers group 30 ( the people/extension with voice mailboxes)
as well as answers LINES 801 802 803 809 813 (and now also 807)

To see who has voicemail (group cover 30) go to

 Sys Program> Extensions> more> group Cover> 30> enter> {inspect}

As for Linux, started playing with Red Hat in 96-97, switched to Mandrake(RPM based) better hardware support, then to Ubuntu, been using it as my primary OS since 2000-02 (Linux Registration #397158 ) used to dual boot, now I just run windows XP or 7 in a Virtual Machine (like to use WinSPM)
I don't know how I lived before dual monitors and copy/paste between Virtual Machines !




When Linux is Free and Open, who needs Windows or Gates?

 

[bithead9]

Good point there Merlinman! Yep, SPM users too! I have it on an old Dell Inspiron P4 with XP just for these situations.

 

[XrayboX]

Toss the old pc, with virtualization, you can have the same "system" on your daily driver.
I can take my i7 thinkpad and setup & run 2 to 4 VM's (10 min) in a virtual network, packet trace an app's network activity, then delete it when done.


AS an added bonus, on the same machine XP ran faster in VM, than as a bare metal install (most of the hardware is hidden from the VM) !

When Linux is Free and Open, who needs Windows or Gates?

 

[bithead9]

Nice. Are you using VMware or VirtualBox ? I've played a bit with VirtualBox and it works nice and the price is right (free). I think VMWare is free for personal use too. The only hypervisor with bare metal (at this time, I believe) is VMWare... Thanks for the tips. I should get another laptop and do the virtual machines. Just need to verify that my USB to Serial converter works in a virtual environment and I can get drivers, etc. ANy new laptops do not have a serial port

 

[XrayboX]

I'm using Virtualbox (ditto price).
As for bare metal, I was referring to a clean stand alone xp install on the physical drive, VS a VM install.
Because the VM only allows XP to see a limited amount of emulated hardware, it doesn't struggle with excess driver bloat.

When Linux is Free and Open, who needs Windows or Gates?