Transfer a Call Directly to VM, though a HuntGroup's VM box? 2

[stownsend]

I know I can transfer a Call Directly to a User's VM by doing a Transfer #<Ext> Transfer.

I want to Transfer a Call Directly to a HuntGroup's VM. All of my Huntgroups are in the 71xx range. As soon as I hit the #7, I get the tone saying Invalid Entry.

I can Call the 7103 number just fine. If no one answers the 7103, it goes to VM.

Thing is that we have a receptionist overflow for 7103 to answer the call. If they cannot help, I want them to be able to transfer them to the VM as though they never picked up but dont want to have the customer waiting for the VM timeout again. What is Special about the HuntGroup Extensions vs the users for VM?

Thanks!

 

[intrigrant]

Create a shortcode:
SC #71XX
TN .
Action VoicemailAccess
Line ID 0

A simple mind delivers great solutions

 

[baddies]

Make sure the Huntgroup has Voicemail enabled, you have a shortcode entry with CODE: #XXXX TELEPHONE NUMBER: #N FEATURE: Voicemail Collect LINE: 0

 

[stownsend]

I didn't even see those few # short codes at the top!

I added the followinf as it is the format for the others there:

Code:#71XX
Feature:VoicemailCollect
Telephone Number: "#"71N
Line Group ID:0

Thanks Guys!

 

[Westi]

if that one doesn't work then change it to Voicemail Node and say OK and then back to Voicemail Collect to get rid of the " " as they cause sometimes problems

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[stownsend]

so far we are looking good. The entries for #1 though #5 are all in there and have been working for some time. Juct never added in the 71xx hunt groups.

Thanks!