Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Tracking Phone Activity
- Thread starter gwmyers
- Start date
ZeroZeroOne
Vendor
Not sure what kind of activity you want to track. I'll assume you want to know what calls are placed or received.
Your best option is a CDR (Call Detail Recording) server and software to record all inbound and outbound calls. You can track both internal (station to station) and external calls. There are multiple brands that are compatible with Avaya.
If you're troubleshooting something specific... list trace station xxxx will show you what's happening during a call.
Your best option is a CDR (Call Detail Recording) server and software to record all inbound and outbound calls. You can track both internal (station to station) and external calls. There are multiple brands that are compatible with Avaya.
If you're troubleshooting something specific... list trace station xxxx will show you what's happening during a call.
- Thread starter
- #3
- Thread starter
- #4
jimbojimbo
Vendor
Call Detailed Reporting third party adjunct applicaition.
- Status
