Tracing Hunt Group Overflow (IP Office v 11) 2

[mmeredith]

Greetings:

I have an issue where I know our main group (incoming calls) forward to a secondary hunt group after so many rings. This works and it has been tested. The issue I have is that I cannot find where it is configured in Office Manager. The main group has NO overflow set, yet it still works.

Where else can I look to see how this is configured? I have checked each member of the group, but still haven't found it.

Thanks in advance for the help!

mmeredith

 

[CalgaryJeff]

Is this embedded voicemail or voicemail pro?

http://www.atcomsystems.ca

ACSS,AIPS

 

[mmeredith]

This is VoiceMail Pro.

 

[CarGoSki]

A member of the group may have forward configured or perhaps a vmpro call flow.
If you have zeacom then that app distributes the calls and you can see the interaction when CTI-TAPI traces are on in monitor.

Run Monitor with default plus trunking filter and make a call.
You should be able to see how it enters to the control unit and distributes.

 

[dsm600rr]

Follow the ICR and look around. Where does the main DID point to? VM Module? HG?

ACSS

 

[mmeredith]

The main DID points to the main hunt group. I've checked all of the members of that group and cannot find a forward to the next one.

 

[CalgaryJeff]

You could check with the voicemail pro client under the groups Leave action, someone may have gotten creative and used that to forward it.

http://www.atcomsystems.ca

ACSS,AIPS

 

[mmeredith]

CalgaryJeff:

That is EXACTLY what was configured. Good call! I thought I was going crazy!

Thanks again everyone for all the help!

 

[dsm600rr]

CalgaryJeff: Good thought. Pink for you.

ACSS