Tracing Auto Attendant Greeting Messages

[Shawnltd]

I have main 800 number that point to our ext 7500 where it greets " welcome to the company, if you know your ext please dial now...". I want to trace this message. Any thoughts or inputs are appreciated. I don't see any VDN involved in here. Here my ext 7500 tracing:

 

[joe2938]

list trace station, list trace tac

 

[Shawnltd]

TAC 873 is assigned for Trunk 900. It doesn't look much different. Here the tracing looks like:

 

[Shawnltd]

Also on AAM for x 7500 its COS is CALL APPLICATION ONLY, does that mean anything?

 

[joe2938]

why exactly what are you trying to do here?

 

[Shawnltd]

Joe, I am trying to find where the message play so I can change the greeting

 

[Shawnltd]

I checked the greeting in ext 7500 voice mail and there is no greeting recorded at all.

 

[dialtonebone]

It looks like a caller application. Have you opened the Caller App editor?

 

[Shawnltd]

Where and how do I open?

 

[kyle555]

Look in the AAM admin guide for your release. Some obscure

http://something:8080/callerapp

or whatever. Not sure exactly, but if you ctrl+F thru the admin guide you'll find it.

Caller apps are from modular messaging's era and are configured with a Microsoft snapin. The link if I recall correctly downloads that snapin and when it runs you point it at an app server or storage server and log in. I think there might be a separate account tologin with as well.

I was never a huge fan

 

[Shawnltd]

Thank you all, I'll start digging into that.