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Tracing Auto Attendant Greeting Messages

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Shawnltd

Technical User
Oct 28, 2016
57
US
I have main 800 number that point to our ext 7500 where it greets " welcome to the company, if you know your ext please dial now...". I want to trace this message. Any thoughts or inputs are appreciated. I don't see any VDN involved in here. Here my ext 7500 tracing:
Li_tra_7500_dsujgz.png
Li_tra_7500_1_vri52f.png
 
TAC 873 is assigned for Trunk 900. It doesn't look much different. Here the tracing looks like:
Li_tra_TAC_873_b5akvg.png
Li_tra_TAC_873_2_kxapfb.png
 
Also on AAM for x 7500 its COS is CALL APPLICATION ONLY, does that mean anything?
AAM_7500_toclpc.png
 
Joe, I am trying to find where the message play so I can change the greeting
 
I checked the greeting in ext 7500 voice mail and there is no greeting recorded at all.
 
It looks like a caller application. Have you opened the Caller App editor?

 
Look in the AAM admin guide for your release. Some obscure or whatever. Not sure exactly, but if you ctrl+F thru the admin guide you'll find it.

Caller apps are from modular messaging's era and are configured with a Microsoft snapin. The link if I recall correctly downloads that snapin and when it runs you point it at an app server or storage server and log in. I think there might be a separate account tologin with as well.

I was never a huge fan :)
 
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