polska1979
Technical User
Morning all
My client has ordered 25 NGNs for a new campaign to run 3 months. They have employed 25 temp agents to staff these lines.
No problem so far, routed to individual VDNs etc. Routing using EAS-MIA. However the client wants 25 seperate skills, 1 for each NGN....and each of these skills to be assigned to each agent.
Obviously this is for reporting purposes.
It just isnt sitting right with me though, I cant help thinking there could be a better way of doing it. ANy thoughts?
and also, is there any pitfalls of having an agent with 25 skills?
My client has ordered 25 NGNs for a new campaign to run 3 months. They have employed 25 temp agents to staff these lines.
No problem so far, routed to individual VDNs etc. Routing using EAS-MIA. However the client wants 25 seperate skills, 1 for each NGN....and each of these skills to be assigned to each agent.
Obviously this is for reporting purposes.
It just isnt sitting right with me though, I cant help thinking there could be a better way of doing it. ANy thoughts?
and also, is there any pitfalls of having an agent with 25 skills?