tone-on-hold

[speechguy]

I changed system parameters features to have "tone" on hold and also heard dusring transfers.

The cor's have Hear System Music on Hold? y

I don't hear a tone when I am transferred or on hold. Did I miss an area?



display system-parameters features Page 1 of 13
FEATURE-RELATED SYSTEM PARAMETERS
Self Station Display Enabled? n
Trunk-to-Trunk Transfer: none
Automatic Callback - No Answer Timeout Interval (rings): 3
Call Park Timeout Interval (minutes): 10
Off-Premises Tone Detect Timeout Interval (seconds): 20
AAR/ARS Dial Tone Required? n
Music/Tone on Hold: tone
Music (or Silence) on Transferred Trunk Calls? all
DID/Tie/ISDN Intercept Treatment: attd
Internal Auto-Answer of Attd-Extended/Transferred Calls: transferred
Automatic Circuit Assurance (ACA) Enabled? n





Abbreviated Dial Programming by Assigned Lists? n
Auto Abbreviated/Delayed Transition Interval (rings): 2
Protocol for Caller ID Analog Terminals: Bellcore
Display Calling Number for Room to Room Caller ID Calls? n


AT&T/Inter-Tel/Octel/Lucent/Avaya and so on and so on...does it get any better?? ;-)

 

[TJStar]

Is data privacy turned on for the cos of the phone you are testing with? If so, turn it off.

 

[speechguy]

Yes it was, I turned it off but do not get the tone.
I place an external call to a station, answer the call, put the call on hold, and the external call has silence from the switch.

If I call from station to station, put the call on hold. The originator does not hear a tone.

Is there another area to address?

AT&T/Inter-Tel/Octel/Lucent/Avaya and so on and so on...does it get any better?? ;-)

 

[TJStar]

On the second page of the station form is data restriction is on? If it is turn it off. Also, are these digital sets?

-TJ

 

[speechguy]

I'll recheck the station form next week. Just packed the office up for a move this weekend.
thanks TJ



AT&T/Inter-Tel/Octel/Lucent/Avaya and so on and so on...does it get any better?? ;-)

 

[speechguy]

We have digital and analog sets. Never hear tone on hold.


I have set system paraeters to,
Music/Tone on Hold: tone
Music (or Silence) on Transferred Trunk Calls? all

station form pg 2,
Data Restriction? n

cos form,
Data Privacy n

cor form,
Hear System Music on Hold? y

Is there another area to address?

 

[telcoguy]

Have you got anything assigned under "system-parameters country-options" in the form of tonepattern for hold ?
Unfortuneately most of the time you can only do display,not change, so Avaya has to change it when needed.

 

[speechguy]

This is all I see.
display system-parameters country-options
SYSTEM PARAMETERS COUNTRY-OPTIONS



Set Layer 1 timer T1 to 30 seconds? n

Display Character Set: Roman
Howler Tone After Busy? n Disconnect on No Answer by Call Type? n
Enable Busy Tone Disconnect for Analog loop-start Trunks? n

TONE DETECTION PARAMETERS
Tone Detection Mode: 6
Interdigit Pause: short





Command:

 

[telcoguy]

OK,
I have 23 pages of settings there,I'm outside the US Though.
I see configurations for every tone type there is; example:

SYSTEM PARAMETERS COUNTRY-OPTIONS

Tone Name Cadence Tone
Step (Frequency/Level)
1-call-wait 1: 425/-11.0 Duration(msec): 150
2: silence Duration(msec): 150
3: 425/-11.0 Duration(msec): 150

 

[speechguy]

Have you ever used the canned "tone on hold"? I wonder if it actually works?

 

[highfive]

You may also need to do a "Change Music-Sources" and assign Tone to one of the vacant ones and assign it on the Tenant Pages

 

[wilsontec]

only tn780 or tn2182 tone clock can support

 

[speechguy]

I have a TN2182C
I'm unable to use the command "change music". Is it on a form somewhere? I did'nt see it in system-parameters features.

thanks in advance

 

[highfive]

Do you have tenant partitioning?

 

[speechguy]

I'm not using it. Is it under partition-route-table and partitioned-group ?