I believe our coupler for Music-on-hold has died. Until I get a better source, I want to change it so that callers here the tone while on hold. We are running CM 3.1. I changed the option from music to tone on "cha music" yet I still do not hear the tone when placed on hold. I also verified that COS has n for data restriction.
In the ACD groups, I changed it to "wait time 30 seconds hearing silence" but still don't hear the tones.
Any suggestions? Perhaps I need a specfic card in my 650?
In the ACD groups, I changed it to "wait time 30 seconds hearing silence" but still don't hear the tones.
Any suggestions? Perhaps I need a specfic card in my 650?