You may need to have the board replaced. Another option is to download FW24 and FTP it to the board then do a change firmward download command and install the FW24. If it installs it should then show the correct version.
Has anyone had a problem with 4600 series IP phones have s sending touchtones to external voice mail and IVR systems? We have intermittent times were the touchtones are not being received by the external IVR system from an IP phone.
We have a S8710 running CM 2.2. IPSI, CLANs and Med-Pros are on latest firmware. Avaya is recommending upgrade to 2.2.2 and an additional patch.
DIgnoffo have you tried dialling the touchtones with the mute button on as there are real problems with echoing on the 46xx handsets, I had the same problem with just dialling into Audix but as soon as you mute it th problem is fine.
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