The New Time Profiles n in IPO R9.1 - How stuff works 9

[Gunnaro]

Did you re-upgrade too? Including Manager suite? I'd start there



Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[hibroth]

I created the SD from scratch and loaded all system files, then defaulted it all (password+config) and re-programmed as a new system.
To be honest I didn't re-installed Manager, 'cause I think is a core issue

 

[Gunnaro]

Possibly, or you have a config issue. (Could it be Locale related? Who knows...)
I'll be happy to load your config onto one of my systems, just to verify.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[hibroth]

I did another test, if the Time profile is called "Tempo" the action made by IPO is:
10:08:32 6176244mS CMExtnEvt: Ambrogio: ProcessShortCode feature=TPLatchActive id=T201mpo

To check if the Time profile name record is passed through correctly by Manager i tried exporting the config in a csv file: the Time name is correctly reported.

 

[Gunnaro]

So, it's inserting the extn number or name in the TP id. That's really messed up.

What Locale are you running, and is it VMPro or Embedded?

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[hibroth]

Italian + vmpro (ucm)

 

[Gunnaro]

Thought so ---> Tempo

I'll change the locale and see if that has any impact.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[Gunnaro]

Works as expected on my system, though I don't use UCM.

CMExtnEvt: Ambrogio: ProcessShortCode feature=TPLatchActive id=Tempo
CMExtnEvt: Ambrogio: ProcessShortCode feature=TPLatchInactive id=Tempo
CMExtnEvt: Ambrogio: ProcessShortCode feature=TPActiveTillInactive id=Tempo
CMExtnEvt: Ambrogio: ProcessShortCode feature=TPInactiveTillActive id=Tempo
CMExtnEvt: Ambrogio: ProcessShortCode feature=TpTimedOperation id=Tempo

I'm guessing either your Manager is messing up things or your config is faulty.
(I take it you have rebooted the system)

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[hibroth]

I tried with different machines and different Managers, doesn't matter the config and the ucm.

Because pulling the config and exporting the ipo dbase all seems correct I suppose is a software mismatch for which I will try to raise to Avaya.

Anyway thank you Gunnar, you supported me more than a colleague, pink!

 

[Gunnaro]

No problem

If Avaya comes up with anything useful, do tell us.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[Gunnaro]

TT member Daken pointed out a very important parameter when using Short Codes to set a Time Profile.
Maybe obvious to some, but the Time_Profile_Name has to be inside quotation marks.

SC Example:

Code : *200*
Featr: Set Latch Active...
TNumb: "Night@TheMuseum" (with the "")
LG ID: 0

Tested a few combos of TP-names without quotation:

Tempo => T<EXTN>mpo
Night@TheMuseum => ght
abcdefghijklmno => b
cdefghijklmno => cdefghijklmno
cefghijklmno => <EXTN>fgh
pqrstuvwxyz => pqrt<NAME>vzyz
wxyz => xy

Ergo, some combinations work, some doesn't, no logic.
Stick to the "" to be on the safe side.

And here's another little trick:
If you have assigned a Short Code to a Time Profile and you change that TP's name, the Short Code will automatically be updated as well. (probably a bug, but nice one though)

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam