Terminating a coverage path to voicemail 1

[richb808]

Hi guys,
Trying to set up a coverage path that when someone calls 1-908-243-9000 it will ring 9 phones listed in answer-group 451 (which includes manager phone 1-908-243-9120). But after 10 rings with no one picking up, it then goes back to the 1-908-243-9120 and if he still doesn't pick up it goes to his voicemail.
Here are the settings below. When I tried it, it just rings and rings forever.
Any help appreciated!

display station 19082439000
STATION

Extension: 1908.243.9000 BCC: 0
Type: virtual Security Code: TN: 1
Coverage Path 1: 1000 COR: 1
Name: !OGG Tech Ops SSC Main Coverage Path 2: COS: 1
Map-to Station:

Time of Day Lock Table:
Personalized Ringing Pattern: 1




Survivable COR: internal
Survivable Trunk Dest? y
***************************************
display coverage path 1000
COVERAGE PATH

Coverage Path Number: 1000
Cvg Enabled for VDN Route-To Party? n Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 2
All? y y
DND/SAC/Goto Cover? y y
Holiday Coverage? n n


COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: c451 Rng: 10 Point2: 1908.243.9120 Rng: 4
Point3: Point4:
Point5: Point6:
***************************************

display coverage answer-group 451 Page 1 of 9
COVERAGE ANSWER GROUP

Group Number: 451
Group Name: OGG Tech OPS Main

GROUP MEMBER ASSIGNMENTS

Extension Name
1: 1908.243.9120 L, Victor
2: 1908.243.9121 OGG Radar/Equip Rm
3: 1908.243.9122 S, Dexter
4:
5: 1908.243.9124 F, Frank
6: 1908.243.9125 C, Joseph
7: 1908.243.9126 U, Syrus
8: 1908.243.9127 S, Jeremy
9: 1908.243.9128 A, Michael
10: 1908.243.9129 O, Joseph
11:

Thanks!
Rich

 

[joe2938]

make point 3 in coverage path go to a vdn that goes to a vector that says message skill 99 (assuming 99 is voicemail hunt group) for extension xxxx.

 

[richb808]

Thanks Joe2938.
Sorry, that sounds complicated to me.
Can I instead just make point 3 a voicemail hunt group?
We already have a h99 we use in coverage paths for sending calls to voicemail.
But will it go to x9120's voicemail though?
Thanks!

 

[joe2938]

no it won,t go into the mailbox that you want it to, point 3 in coverage path is a vdn that goes to a vector that says message skill 99 for extension xxxx pretty straight forward

 

[joe2938]

xxxx being the extension that you want it to go to their voicemail box

 

[richb808]

Hi Joe2938, after researching how to do the steps I did the following:
(1) Added a vdn:
add vdn 19082439119
VECTOR DIRECTORY NUMBER

Extension: 1908.243.9119
Name*: OGG Manager VM VDN
Destination: Vector Number 552
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 1
TN*: 1
Measured: none


VDN of Origin Annc. Extension*:
(2) Added a vector with the messaging split to the manager's extension where I want the VM left in:
change vector 552 Page 1 of 6
CALL VECTOR

Number: 552 Name: OGG_VM_AA
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n Holidays? y
Variables? n 3.0 Enhanced? n
01 messaging split 99 for extension 19082439120
02

(3) Changed the cover path to the new vdn:
change coverage path 1000 Page 1 of 1
COVERAGE PATH

Coverage Path Number: 1000
Cvg Enabled for VDN Route-To Party? n Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 2
All? y y
DND/SAC/Goto Cover? y y
Holiday Coverage? n n


COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: c451 Rng: 10 Point2: v1908.243.9119 Rng:
Point3: Point4:

Will test it out tonight when no one is around to answer the phones.
Thanks!
Rich

 

[richb808]

Hi Joe2938,

Tested the changes I made yesterday and it worked perfectly just like you said. You rock!

Thanks a mil for your help!

Rich

 

[joe2938]

Glad it worked out for you!