Hello,
Our company uses TS to connect our remote users. We have a Win2k server running TS with various users from around the country remoting in periodically using high speed internet connections through various ISPs. I have about 10 different users that connect from time to time with no more than 3-4 at the same time. I have one user out of the 10 that keeps disconnecting. Sometimes his session will last a couple minutes, sometimes 45 minutes. I have checked the various time out options in TS and it is set to never time out. I know that the issue isn't with TS because all the other users are fine.
My question is, what settings or configurations should I check on the end users laptop? I checked the actual network card and everything looks normal there. I even turned off energy saver on the network card. Or, could this be an ISP issue. Please help.
Thank you.
Our company uses TS to connect our remote users. We have a Win2k server running TS with various users from around the country remoting in periodically using high speed internet connections through various ISPs. I have about 10 different users that connect from time to time with no more than 3-4 at the same time. I have one user out of the 10 that keeps disconnecting. Sometimes his session will last a couple minutes, sometimes 45 minutes. I have checked the various time out options in TS and it is set to never time out. I know that the issue isn't with TS because all the other users are fine.
My question is, what settings or configurations should I check on the end users laptop? I checked the actual network card and everything looks normal there. I even turned off energy saver on the network card. Or, could this be an ISP issue. Please help.
Thank you.