Terminal Server User Keep Disconnecting

[bleblond]

Hello,

Our company uses TS to connect our remote users. We have a Win2k server running TS with various users from around the country remoting in periodically using high speed internet connections through various ISPs. I have about 10 different users that connect from time to time with no more than 3-4 at the same time. I have one user out of the 10 that keeps disconnecting. Sometimes his session will last a couple minutes, sometimes 45 minutes. I have checked the various time out options in TS and it is set to never time out. I know that the issue isn't with TS because all the other users are fine.

My question is, what settings or configurations should I check on the end users laptop? I checked the actual network card and everything looks normal there. I even turned off energy saver on the network card. Or, could this be an ISP issue. Please help.

Thank you.

 

[markdmac]

You were smart to turn off the energy saver mode, that has plagued me too. I wish MS would make the default NOT to allow the OS to shut down the NIC.

I've seen a similar problem with TS before. The cause for this particular user was a noisy dial up line. They had the phone company run a new line to their house and it went away. I'd check the ISP connection as a start. One other thing you could try is to have them first establish a VPN connection to your network and then have them TS to the server. that resolved a number of problems for me.

 

[bleblond]

Thank you markdmac. I will try that. If anybody else has more ideas, that would be most appreciated. I want to bring a list of ideas with me so I can sit down with the user and fix this issue.

Thank you.

 

[bleblond]

Just found out that the users is using Broadband and not DSL. Not sure if that will make a difference, but thought I should mention it.

 

[markdmac]

We've had a lot of problems with Cox Cable dropping connections every few seconds with TS. Not a problem when you are surfing the web but a pain when using TS.

 

[danno74]

You should have the user ping your location, or try a trace route program such as WinMTR - that will tell you how stable the connection is by analyzing packet loss and checking where along the line it occurs. Either download that at

http://www.icnet.ro/~stanimir/winmtr/,

or open a command prompt and type "ping -p", then the IP address of the PC they are trying to connect to.

We have VPN users that always call about such problems when connecting, and it's always the ISP - if 9 out of 10 are working fine, it's nothing on your end.

In our case it's usaually 1 out of 50 that has a problem and they blame us... whatever.

 

[bleblond]

The user failed to tell me he was using a wireless router. I had him plug directly into the modem and he is now able to stay connected. Thank you for your help and suggestions.

 

[markdmac]

I'll bet you a nickel that the wireless card was getting shut off by the OS. See my original post.

 

[danno74]

Don't you love it when you get a "the user failed to tell me" line? Here's a good one - "Oh, I didn't tell you, I have AOL. How would that make any difference?"

Ahhh.... you love those!