Teleworker/ICP200 No internal DTMF

[matthewgl]

Hello,

I have mitel 5212 ip phones.
In the 5212 i put in gateway of the teleworker.
The teleworker has a public IP.
We have a sx200 and icp controller. Far as I know the teleworker and icp controller is what allows the 5212 to talk to the old analog sx200.

The 5212 is on a different network in another city.
I can call from it thru the phone system to walmart and press keys at walmarts ivr just fine. But if i try to access voicemail it does not work.

I can take the phone to where the phone system is at, put it on that network, and point the gateway to the icp controller and internal/external dtmf both work.

The teleworker is just being the public guy for the icp controller right? I dont see how internal dtmf could not be working...what do you think the problem could be?

Thanks

 

[matthewgl]

btw the icp controller broke and was replaced a couple months ago, im not sure if this is when the dtmf issue started or not. ive logged into the teleworker and done connection tests and it seems to check out ok. Im not sure if the new icp controller would have an ID that we would have to enter into the teleworker or not that could be causing this issue.

although since i can make calls thru the teleworker i wouldnt think that would be the case.

 

[kwbMitel]

At a bet, when the SX200 was replaced it was upgraded. As such the TW now requires an upgrade to match.

Post your TW version and SX200 Version to confirm.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[YnotPhone]

You have to upgrade the Teleworker server.

What software level are you running on the ICP?

 

[matthewgl]

Just now got back to that site to check software versions.

SX-200_ICP_5.0.0.18 MX

Mitel 6000 Managed Application Server
Mitel Networks 6000 MAS 6.1
Kernel Version 2.4.21-20.EL.c0

If this is not what you need, please tell me where to get the correct info and I will get it. I just found this by browsing around on the servers.

Thanks for all your help!

 

[kwbMitel]

The SX 200 Rev is current.

The TW software is at least 3 years old

Upgrade TW to resolve issue.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[matthewgl]

kwbMitel: thanks for that info. im not a mitel tech, am i able to update it through the teleworker or would a mitel tech need to come bring software to do that, have proper licensing, etc?

Thanks

 

[kwbMitel]

The product would need to be completely re-installed and reprogrammed to perform the upgrade.

At a guess, the SW assurance has probably expired so you will have to re-enlist before an upgrade will be possible.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.