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tektronic 780 error.... 2

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JCrewBoie

JCrewBoie

IS-IT--Management
Nov 18, 2003
6
US
hi..
i have been using the tektronic 780 for a while, recently i come up with a error when printing. when bout to print, a message says "image print life almost over" flashes when at READY. then i try to print a help page from the printer, a error code comes out saying " 2nd BIAS Roller Error" Error #24. they offer a solution in the machine by restarting the machine. i did that and the same error code come up again. does anybody what is the problem or have a service contractor who i could contact that could fix it since xerox doesn't support it.. thanks
 
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Xerox Tech: is the main motor feed gear motor supposed to rotate on power up? We have everything put back together, but the printer is telling us main motor feed failure. All plugs are checked.

Roy Hanson
Technical Support
eco-toner systems, inc.
London, ontario, Canada
printerman@isp.ca
 
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re-assembled the printer..now the main feed motor failure comes up. we removed it, and watched as we powered up the printer..and no action.
unless this is a secondary problem that was not noted when the clutch problem appeared.
please advise

Roy Hanson
Technical Support
eco-toner systems, inc.
London, ontario, Canada
printerman@isp.ca
 
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i am not sure maybe marty knows. I have never removed it and watched during power up.
 
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It should turn on during initialization. Put the printer into diags and test the motors and see what you get. There is a good bit of disassemblly for what you replaced and if you were getting the 24 error before then it got past the feed motor, so that suggests that maybe you may have missed something in the reassembly.
 
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makes sense. It good to have a sounding board for this kind of stuff. many thanks! we shall persevere!!

Roy Hanson
Technical Support
eco-toner systems, inc.
London, ontario, Canada
printerman@isp.ca
 
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we did the diagnostics..the paper feed motor comes up and then when tested, the screen goes blank. I suspect its the board and not the motor.the read out is Motor 2 error.

Roy Hanson
Technical Support
eco-toner systems, inc.
London, ontario, Canada
printerman@isp.ca
 
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