GlenJohnson
MIS
Here's a strange one. I don't know if it belongs in TCP/IP, Microsoft XP Home or here. If anybody has seen this before, please let me know. Client called me because she couldn't connect to the internet. I asked her what had changed, and her response was she installed a mouse. (I know this has nothing to do with it.) She wanted me to look at it and also install Norton 2004. I went over and she was correct, she could not connect to the internet. I checked the cables, all was good. Ipconfig showed 0.0.0.0 for modem, dhcp server and dns server. Thinking this might be a problem with a virus, I left it alone and installed Norton. Norton found several things, nothing that looked to bad. Some spyware had changed the hosts file, things like that, but still no internet. Norton said there were still files that could not be fixed, the computer was still infected. I called the ISP which is a cable provider. They could see the modem, but not the computer. Plenty of lights, no problem, just 0.0.0.0. The tech helped for quite some time, and his final thought was f-disk. I re-booted and Symantec said TCP/IP was not installed, so I tried to install it, and it wouldn't let me. I tried to remove it, but of course M$ won't let you do that. Is there a virus out there that would cause this, or is it the tcp/ip stack. I'm not sure, but I'm leaning toward virus. One last thought, she works with students who have been expelled, 12 to 16 year olds. She finally admitted that the problem started shortly after bringing home a disk from work, and using it at home with no anti-virus software installed. That's why I'm leaning toward virus. Ideas? Thanks.
Glen A. Johnson
If you're from Northern Illinois/Southern Wisconsin feel free to join the Tek-Tips in Chicago, Illinois Forum.
TTinChicago
Johnson Computers
Glen A. Johnson
If you're from Northern Illinois/Southern Wisconsin feel free to join the Tek-Tips in Chicago, Illinois Forum.
TTinChicago
Johnson Computers