I am working with a customer with an old Definity 9.5 (I know, very old). I am trying to set up attendant backup alerting. I have everything done but the backup phone can't enter the TAAS code to pick up the calls. Just by chance, I ran across an old post that mentioned a Special Application to allow TAAS pickup during day mode, which is exactly what they need, and looking at the Special Application screen, that one is not enabled. Here is my problem... The Special Application screen asks for Password 1, Password 2 and a Key. Does anyone know what those are/how to get past them? This is at a medical clinic and the flu (busy) season is coming up so they'd really like to get this figured out.
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TAAS pickup in day mode
- Thread starter wmainc
- Start date
AvayaTier3
Technical User
With modem dialup access, the "init" Avaya services login can do this.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
- Thread starter
- #3
SA 7291. You only need to have a password that allows you to make changes,it doesn't need to be init.
display system-parameters special-applications Page 1 of 10
SPECIAL APPLICATIONS
WARNING: Special App features are intended to serve specific needs and are not
recommended for general use. Activating one or more of these features
may result in unpredictable system behavior. Please review information
at before feature activation.
Number of Features Activated: 14 Number of Restricted Features Activated: 0
(SA7161) - NORTEL SL1 PRI and DMS Names Display? n
(SA7291) - TAAS Pickup During Day? n
(SA7311) - CDR Record Answering Party? y
(SA7409a) - Flash to Answer CW/Hold? n
(SA7409b) - Cancel ARS using '*'? n
(SA7474) - Cover Internal on Night Service? n
(SA7483) - Enhanced Emergency Alert? n
(SA7487) - Cover External on Trunk on Hold? n
(SA7491) - Expand DS1 Circuit Packs to 332 (Linux only)? n
(SA7578) - Integrated Directory Service over DCS? y
(SA7666) - COS Conference Tone Check? n
display system-parameters special-applications Page 1 of 10
SPECIAL APPLICATIONS
WARNING: Special App features are intended to serve specific needs and are not
recommended for general use. Activating one or more of these features
may result in unpredictable system behavior. Please review information
at before feature activation.
Number of Features Activated: 14 Number of Restricted Features Activated: 0
(SA7161) - NORTEL SL1 PRI and DMS Names Display? n
(SA7291) - TAAS Pickup During Day? n
(SA7311) - CDR Record Answering Party? y
(SA7409a) - Flash to Answer CW/Hold? n
(SA7409b) - Cancel ARS using '*'? n
(SA7474) - Cover Internal on Night Service? n
(SA7483) - Enhanced Emergency Alert? n
(SA7487) - Cover External on Trunk on Hold? n
(SA7491) - Expand DS1 Circuit Packs to 332 (Linux only)? n
(SA7578) - Integrated Directory Service over DCS? y
(SA7666) - COS Conference Tone Check? n
AvayaTier3
Technical User
Call with a dialup and I can contact someone to set this up for you.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
- Thread starter
- #6
Special Application has been turned on. However, the customer is still not able to use the TAAS code to pickup calls. They can make enough calls to see the attd-qcalls button flash on the backup phone but when they pickup and dial the TAAS code they get waved off. I just noticed yesterday that when they test they create events in the event log that say:
1522 TAAS from guest room 34 2C9
1522 TAAS from guest room 99 2C4
I have verified the stations they are testing with have a COS with "n" in "Client Room". They were logged in to an ACD split and in AUX at the time, but I don't see how that would equate to them being guest room phones. Any other ideas?
For testing, I just set up an unused DID extension as a listed directory number so there are no VDN's/vectors involved in this test.
1522 TAAS from guest room 34 2C9
1522 TAAS from guest room 99 2C4
I have verified the stations they are testing with have a COS with "n" in "Client Room". They were logged in to an ACD split and in AUX at the time, but I don't see how that would equate to them being guest room phones. Any other ideas?
For testing, I just set up an unused DID extension as a listed directory number so there are no VDN's/vectors involved in this test.
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