T7316E - Transfer to Voicemail (function 986) not working

[slamonline]

Hi Everyone,

I have a phone (T7316E) where the "Transfer to Voicemail" button is not working. (function 986)

On other phones, when the button is pressed I am prompted to enter the voicemail extension. On this phone, nothing happens when the button is pressed.

I checked what the button is programmed to and it is function 986. I tried reprogramming the button again, still does not work. Then I tried programming that function to another button, again that did not work.

It does not even work when I manually enter "function 986" (without using the button).

Could it be that this option have been deactivated?

Is there a button that I have to press to enable?

Any help would be greatly appreciated.

Thanks

 

[exsmogger]

Try adding another intercom assignment to the phone. You need at least 2 intercoms when doing F986.

Brian Cox

http://www.jandjcommunications.com

 

[slamonline]

Is adding another "intercom assignment" the same as adding another "intercom key"?

 

[exsmogger]

Yes

Brian Cox

http://www.jandjcommunications.com

 

[jerryreeve]

Double check that you have the correct DN assigned in the mailbox. a mis-type here would cause the problems you report.

----------------------------
'Rule 29', "The enemy of my enemy is my enemy's enemy. No more. No less."
----------------------------
JerryReeve
Communication Systems Int'l
com-sys.com

 

[slamonline]

Thanks for the help! Adding another "intercom assignment" solved the issue!

 

[norstarboy125]

whenever your using a vmail system you should always assign 2 intercom keys to every set.