T1 Going Straight to AA

[chimnysweep]

I've got an 800 number installed through a T1 that all of a sudden decided it wants to go straight to the AA instead of allowing the operator to answer the phone.

I check the settings that I know and everything looks good, don't see anything out of place.

Any clues?

Thanks,
Westley

 

[jerryreeve]

need a bit more info from you.

Software level?
do other DID's go to AA instead of their phones?
is night service possibly in effect?
is the 800 coming in on a DID or on a dedicated port of the T1?
what is the target line/line for the 800 Number set up like?



If voting could really change things, it would be illegal.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[chimnysweep]

Nevermind.

Went and double checked the AA settings within CallPilot and it was set to 1 ring. But I had made that change two weeks ago and it didn't effect anything.

I think there are several things that are throwing me off.

1) There's no consistency from the phone company on which channel of the T1 a call will come in on. I had thought it might be a rotation of some sort, but one night I had repeatedly dialed the 800 number about 30 times with different settings on some lines and never could seem to rotate through all the lines.

2) I still don't think the T1 line is configured properly. The AA shouldn't answer any lines during the day and only answer at night. Although I've got the DN100 set as the prime for all 24 channels, just like my loop lines, it's still not behaving properly. Probably has something to do with the DID number that is supplied by the TELCO. Need to make sure they are sending the digits I'm expecting (should be the same DID no matter what channel the call comes in on).

Once I get more time, I guess I can delve deeper into it.

Thanks,
Westley