System is adding a 1 on twined call

[JoConnex]

Hey team.

Last week I upgrade a server from 9.1 to 10.1. Since that the system is adding a 1 in front of a twin call. Do the same thing on external transfer. If I receive the call on my cell I receive it like this.

1 1 555-555-5555

It was not doing this before the upgrade. I checked everywhere but I can't find where the second 1 is add.

Thanks

Jo the quebec tech
AIPS,ACSS,APSS

 

[Lem0n]

Hi,
We had the same problem with a "0" prefix sent to twinned mobile.

Avaya has made working a patch for 10.1.0 and 10.1 service pack 1.
More information here:

https://support.avaya.com/ext/index?page=content&id=SOLN317266

Avaya told us that this problem should be fixed in next release, but I haven't tested with 10.1 service pack 2.



Avaya ACSS, Microsoft MCSE
Geneva - Switzerland -

http://www.infologo.ch

 

[Lem0n]

Update:
In Tech Bulletin 213 (Release for IP Office 10.1 Service Pack 2), we can see:

The following field issues have been addressed in this release of IP Office:
IP Office sending wrong calling party number to twinned user

So, if you upgrade to 10.1.2 it should work.







Avaya ACSS, Microsoft MCSE
Geneva - Switzerland -

http://www.infologo.ch

 

[tlpeter]

I only can think -> how Avaya, how????

BAZINGA!

I'm not insane, my mother had me tested!

 

[JoConnex]

Im already at 10.1.2...

Jo the quebec tech
AIPS,ACSS,APSS

 

[janni78]

Have you entered something under Prefix on the Line?

"Trying is the first step to failure..." - Homer

 

[JoConnex]

Yes.

a 9 so they can call back using the call history.



Jo the quebec tech
AIPS,ACSS,APSS

 

[teletechman]

what does a monitor trace show for the call and the twinning?
Mike

 

[JoConnex]

I made more test. In monitor there is no 1. It depends on with provider you are when you receive the call. I will open a ticket with provider.

Jo the quebec tech
AIPS,ACSS,APSS