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System is adding a 1 on twined call

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JoConnex

Systems Engineer
Jun 11, 2015
87
Canada
Hey team.

Last week I upgrade a server from 9.1 to 10.1. Since that the system is adding a 1 in front of a twin call. Do the same thing on external transfer. If I receive the call on my cell I receive it like this.

1 1 555-555-5555

It was not doing this before the upgrade. I checked everywhere but I can't find where the second 1 is add.

Thanks

Jo the quebec tech
AIPS,ACSS,APSS
 
Hi,
We had the same problem with a "0" prefix sent to twinned mobile.

Avaya has made working a patch for 10.1.0 and 10.1 service pack 1.
More information here:

Avaya told us that this problem should be fixed in next release, but I haven't tested with 10.1 service pack 2.



Avaya ACSS, Microsoft MCSE
Geneva - Switzerland -
 
Update:
In Tech Bulletin 213 (Release for IP Office 10.1 Service Pack 2), we can see:

TB213 said:
The following field issues have been addressed in this release of IP Office:
IP Office sending wrong calling party number to twinned user

So, if you upgrade to 10.1.2 it should work.







Avaya ACSS, Microsoft MCSE
Geneva - Switzerland -
 
I only can think -> how Avaya, how????

BAZINGA!

I'm not insane, my mother had me tested!
 
Im already at 10.1.2...

Jo the quebec tech
AIPS,ACSS,APSS
 
Have you entered something under Prefix on the Line?

"Trying is the first step to failure..." - Homer
 
Yes.

a 9 so they can call back using the call history.



Jo the quebec tech
AIPS,ACSS,APSS
 
what does a monitor trace show for the call and the twinning?
Mike
 
I made more test. In monitor there is no 1. It depends on with provider you are when you receive the call. I will open a ticket with provider.

Jo the quebec tech
AIPS,ACSS,APSS
 
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