System Down-IPS2000

[gilekele]

Hi everyone,

I just did a system reset but the PABX has not rebooted. Is there anything else I can do before calling in the contractor? It is a IPS2000.
For the past 2 days I was unable to connect to the PABX and thought a system reset would do the trick, but it is all systems down now.

Thanks,

g!le.

 

[gilekele]

Hi, it has been a while since I last posted. A lot has happened and so would like to update.
We did receive the 5pim card and I installed, did a clean load and re-entered all Data, extensions and LENs.
We have waited and waited.. for the tech for over a week and so I decided to have a go at it.All extension to extensions are working now but there are no indials or outgoing calls.

I have done the LCR following the techs notes which he left behind but there is something that does not match with the LCR cheat sheets.We do use LCR as you can see in the program listed, but there are no development patterns, CM4005 is not used. Instead toll restrictions are used, I could be wrong. Here is the config.

200>0:A126
8A4000 > 30-39 : 1000 LOCAL NUMBERS


8A1000 > 00 : NONE
01 : 0000
02 : 0001
03 : 0002
04 : NONE

8A0000>1 : 000 00
2 : NONE

8A0001>1 : 001 00
2 : NONE

8A0002> 1 : 002 00
2 : NONE

8A5000> 000 : 01
8101> 1 : 3
2 : 3
3 : 3
4 : 3
5 : 0
6 : 0
7 : 3
8 : 3

8A4000 > 4-6 : 1001 NATIONAL NUMBERS
> 8-9 : 1001

>76-77: 1001 BMOBILE and CMobile

8A1001 > 00 : NONE
01 : 0003
02 : 0004
03 : 0005
04 : NONE

8A0003 > 1 : 003 00
2 : NONE

8A0004 > 1 : 004 00
2 : NONE

8A0005 > 1 : 005 00
2 : NONE

8A5003 > 000 : 03

8103 > 1 : 3
2 : 3
3 : 3
4 : 3
5 : 0
6 : 0
7 : 3
8 : 3

8A4000 > 70-75 : 1003 DIGI MOBILE NUMBERS
78-79 : 1003

8A4000 > 00: 1002 INTERNATIONAL NUMBERS

8A1002 > 00 : NONE
01 : 0006
02 : 0007
03 : 0008
04 : NONE

8A0006 > 1 : 006 00
2 : NONE

8A0007 > 1 : 007 00
2 : NONE

8A0008 > 1 : 008 00
2 : NONE


8A5006 > 000 : 06

8106 > 1 : 3
2 : 3
3 : 3
4 : 3
5 : 0
6 : 0
7 : 3
8 : 3



8A1003 > 00 : NONE
01 : 0009
02 : 0010
03 : 0011
04 : NONE

8A0009 > 1 : 009 10
2 : NONE

8A0010 > 1 : 010 10
2 : NONE

8A0011 > 1 : 011 10
2 : NONE

8A5009 > 000 : 09

8109 > 1 : 3
2 : 3
3 : 3
4 : 3
5 : 0
6 : 0
7 : 3
8 : 3

3000>101:30
3000>116:31
0701>0901101
3002>101:18
3003>101:18
3500>30:00
3500>31:15
3502>30:1
3504>30:2
3504>31:7


To make a local call there is dial tone after pressing 0 and the next digit but after the 3rd digit is entered dial tone is dropped and engaged tone comes up, restricted appears on the dterm. If someone can pick out the flaw or something amiss and help make it workable, I would be delighted. (The backup card has not being decided on yet-)

Thank you for all your help.

g!le

 

[OzzieGeorge]

First question is, what trunk route are your ISDN trunks in?

Why are you not just reloading a back up of your old system?

I would seriously review the service you are getting from your tech!

 

[OzzieGeorge]

I should add that I personally have never used Cmd 8A4005. In Australia we use 8A4000 and still get LCR to work so don't worry about not using 8A4005!

Email sent!

 

[belevedere]

8A0000>1 : 000 00 referencing trunk route 00
8A0009 > 1 : 009 10 referencing trunk route 10
3000>101:30 PRI voice trunk is in route 30

It looks like your LCR routing is referencing trunk route 00. What if any trunks are in that route?
It also looks like your PRI voice trunks are in route 30 which is not referenced in your LCR tables.

I suggest you look at your trunks VS. trunk routes.
Also, try setting up another LCR table. In the US we use 8A4005. Look at the example located in

http://www.nectekhelp.com.

Try to duplicate it without any trunk restrictions or tenanting. Get it working first, then worry about restrictions.

 

[OzzieGeorge]

Missed the reference to the ISDN being in route 30 so Belvedere is right and your LCR isn't directing outgoing calls to route 30 in Cmd 8A000, 8A0001 and 8A0002 so it will never try and dial out, change the last two digits in each of those settings to 30 instead of 00 and let us know how you go!

 

[gilekele]

I tried a C load but found out that some extensions were locking up. I think due to moving around core extensions when we used the 3PIM. Therefore I had to do a clean load.

I tried your suggestion Ozzie but still the same. Before the weekend we had the tech visit and he managed to get the LCR working. So we can call out now.

Our speed dials to mobile phones are not functioning yet.Previously we would dial #5 4pin code and the mobile number. Now upon dialing the # key there is a busy tone. How can I get it working again?

We are still stuck with the indials. Still could not get it to work.These are some of the notes from the tech . I have entered them but still no breakthrough. All Iam receiving is "all circuits are busy".

050 > 09 : 09 Assign AP number to 30DTC card
051 > 09 : 1 Basic Highway
0701 > 0901 : D101 Assign trunk number to each channel
0902 : D102
0903 : D103
0904 : D104
0905 : D105
0906 : D106
0907 : D107
0908 : D108
0909 : D109
0910 : D110
0911 : D111
0912 : D112
0913 : D113
0914 : D114
0915 : D115
0916 : D116 D-Channel
0917 : D117
0918 : D118
0919 : D119
0920 : D120
0921 : D121
0922 : D122
0923 : D123
0924 : D124
0925 : D125
0926 : D126
0927 : D127
0928 : D128
0929 : D129
0930 : D130
0931 : D131

482 > 04 : 0 Provide 2nd dial tone
AA15 > 09 : 0 Specify type of PRT card (PN-30PRTA)
AA03 > 09 : 7 Associated Channel Interoffice Signalling
3000 > 101 : 30 Assign Trunk Route number to each trunk
102 : 30
103 : 30
104 : 30
105 : 30
106 : 30
107 : 30
108 : 30
109 : 30
110 : 30
111 : 30
112 : 30
113 : 30
114 : 30
115 : 30
116 : 31 D-Channel
117 : 30
118 : 30
119 : 30
120 : 30
121 : 30
122 : 30
123 : 30
124 : 30
125 : 30
126 : 30
127 : 30
128 : 30
129 : 30
129 : 30
131 : 30

3002 > 101 : 18 incoming calls Day Mode
102 : 18
103 : 18
104 : 18
105 : 18
106 : 18
107 : 18
108 : 18
109 : 18
110 : 18
111 : 18
112 : 18
113 : 18
114 : 18
115 : 18
116 : 31 D-Channel
117 : 18
118 : 18
119 : 18
120 : 18
121 : 18
122 : 18
123 : 18
124 : 18
125 : 18
126 : 18
127 : 18
128 : 18
129 : 18
130 : 18
131 : 18

3003 > 101 : 18 incoming calls Night Mode
102 : 18
103 : 18
104 : 18
105 : 18
106 : 18
107 : 18
108 : 18
109 : 18
110 : 18
111 : 18
112 : 18
113 : 18
114 : 18
115 : 18
116 : 31 D-Channel
117 : 18
118 : 18
119 : 18
120 : 18
121 : 18
122 : 18
123 : 18
124 : 18
125 : 18
126 : 18
127 : 18
128 : 18
129 : 18
130 : 18
131 : 18



3007 > 101 : 000 assign Circuit ID Code (CIC) to each trunk
102 : 001
103 : 002
104 : 003
105 : 004
106 : 005
107 : 006
108 : 007
109 : 008
110 : 009
111 : 010
112 : 011
113 : 012
114 : 013
115 : 014
116 : NONE D-Channel
117 : 015
118 : 016
119 : 017
120 : 018
121 : 019
122 : 020
123 : 021
124 : 022
125 : 023
126 : 024
127 : 025
128 : 026
129 : 027
130 : 028
131 : 029

3500 > 30 : 00 assign Trunk Route Data (ISDN) to Trunk Route
31 : 00 D-Channel route -

3502 > 30 : 3 Call direction - Both Way
3504 > 30 : 2 Answer signal from distant office - arrives
31 : 2 D-Channel Route –

3505 > 30 : 1 Release Signal from distant office – arrives
3509 > 30 : 08 Incoming Connection Signalling – ISDN
31 : 08 D-Channel –

3511 > 30 : 3 Toll Restrictions –
3514 > 30 : 1 SMDR for outgoing call – To provide
3515 > 30 : none Call termination indicator key on ATT – CO incoming 0-7
3516 > 30 : 1 Hooking signal sending to outside – not sending
3519 > 30 : 7 Fixed PAD
3528 > 30 : 1 Outgoing Trunk Queuing -
3539 > 30 : 1 Trunk release by detection of reversal of tip and ring
3589 > 30 : 1 CRC error check – Not provided
3590 > 30 : 3 Assignment of DTI Route for ISDN – ISDN Primary Rate
31 : 3 D-Channel Trunk Route – ISDN Primary Rate


D Channel Handler Assignment (SC01)

AA14 > 09 : 0 Select D-CH for ISDN-PRI : Inbuilt
AA06 > 09 : 24 Assign ISDN Protocol Type for DCH/PRT card – 24 (ETSI Standard)
0608 > 0 : 09 Assign DCH number to AP number of DCH/PRT card – 0 if 1st ISDN
3593 > 31 : 00 Assign DCH number to Trunk Route
A900 > 0 : 116 Assign Trunk number to DCH number

I have checked on the MDF and the trunk lines are ok, there is dial tone but how do I check for trunk vs trunk routes belevedere? I do have the MDF frame records here.

Thanks for your support Ozzie and belevedere. Really appreciate your help.

g!le.

 

[OzzieGeorge]

I don't see a setting for 3512 which is the number of digits to be received, 0 = 1 digit, 1 = 2 digits, 2 = 3 digits and 3 = 4 digits. Set it for the same as the number of digits in your extension numbers. I also don't see any setting for 3518 which will need to be set to 0 if you are using any digit conversion. As for mobile dialing, you would appear to be using authorization codes so what is #5 set to in Cmd 200.

Have you checked your emails recently?

 

[belevedere]

I have found in the US that when an ISDN span is down for a length of time, the telco provider will shut it down at the CO. They don't like to look at alarms in the central office. Once you check out the last post from Ozzie, if you are still having incoming issues, call your carrier and ask them to check and/or reset their DID/ISDN link to your system.

 

[gilekele]

These are the settings Ozzie.

3512>30:2 (So it is set to 3 digits. We have 3 digit extensions)

3518>30:1-0 (changed 1 to 0) Still no change.

200>B5:none


While digging around I found the numbering plan dated 2012 and B5 has feature code a086.
I will make changes and let you know of outcome.

Thanks alot,

g!le.

 

[belevedere]

A086 is for Authorization Code. I do not think that will help. If you are not using auth codes then you do not need it. It is used for outgoing traffic.
Have you worked with your provider and requested a reset on their side?

 

[OzzieGeorge]

You will need to use the code for your outgoing calls to mobiles but you will have to enter all the codes people use again, Just follow the instructions in the feature programming manual.

Have you contacted the carrier as suggested by Belvedere, even if they haven't got a problem in the network, they can monitor the lines and see what call failure codes they get which could give a clue what is happening.

 

[gilekele]

Yes I have sent a request and am waiting for a response from them.
I think I have found a back up data from 2013 which could be of interest, at least to start with. It is in ofd. file format. I do not have a reader for this file extension. Any suggestion on a free file converter or reader that I can download ?

Thanks,

g!le

 

[OzzieGeorge]

ofd is the format used by Matworx for a backup file and you can't read it, you can only reload it. Try running a search for all files with a .ofd extension and see if there is anything more recent. Also contact the tech who has been looking after the system and see what he has (I always keep copies of backups of my customer's systems).

 

[OzzieGeorge]

Just wondering where we are at with this one?

 

[gilekele]

Was away from the office for the past 2wks and things are still where I left.. The carrier called while I was away and left message that the links are still ON from their end.Thanks Ozzie. Have not done the reload yet,my IT colleague will help me with that one. He has been busy with a project so I am waiting for a proper time to do that. will update.

For temporal use I have connected one of the trunk lines that our clients can ring which can be answered by the receptionist(outgoing is ok). I have connected the line from the MDF and this is what I have. I am able to ring out from this line but for incoming calls there is no ringing tone at the receiving handset although the caller can hear ringing from his/her end. I remember the tech using a command to select a trunk line and testing it (incoming/outgoing) but a month is too long and I cannot remember exactly.How can this trunk line be answered at the reception station with the ringing tone working of course?

Our speed dial is still down.Still trying everything and anything.

Many Thanks.

g!le.

 

[OzzieGeorge]

Don't forget to take a backup of where you are at now, just in case there is a problem with the 2013 file. You don't want to end up in a worse position than you are now!