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SYSTEM AUX 0

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audra87

audra87

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Dec 15, 2005
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Can someone tell me what time should be logged against this aux work code? i was under the impression that when an agent logs in they automatically go to system aux 0 Would there be any other reason for this time to be so high on some agents?
thanks
 
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AUX 0 is the system default. If an agent goes into AUX and does not enter a reason code with 10 seconds, the system will use AUX 0. Another suspect might be RONA. Te agent that caused the RONA is placed in AUX 0 by the system.

Kevin
 
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