Anyone setup a Symposium + Verint Call recording envt?
I am having a horrible time getting this to work.
Basically the verint connects to the Symposium/Meridian Link to get CTI. Along the way you have to map certain trunks and we just can not seem to ge this to match up.
Hopefully someone here has worked on an setup like this and would give some general ideas.
I am having a horrible time getting this to work.
Basically the verint connects to the Symposium/Meridian Link to get CTI. Along the way you have to map certain trunks and we just can not seem to ge this to match up.
Hopefully someone here has worked on an setup like this and would give some general ideas.