SX2k to 3300 call failure

[cinter]

I've been banging my head against this one for some time, any help would be great:
A call comes in from a remote sx2k over a sip portal to my main mxeIII. It is ARS routed to a CXII, which should route on no answer back to the NuPoint connected to the MXe (they are clustered, fully functional xnet).

That last step fails: the call rings at the phone connected to the CXII, but ignores the CFNA back to the Nupoint. External and calls from within the cluster forward to VM just fine...
See below the css trace:

MXeIII:
20:28:16 RI6002 DPN 2A ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*233*dIBb#*58*CI*WZ#
20:28:16 RI6002 DPN 13 SSRM_C *50*181481#0178348
20:28:17 ROX DPN PBX27 186 46 D** B** 2A ISRM_I ;10;*3#*19*Y#*58*Ca*1*Z#*233*dIBb#*58*CI*WZ#
20:28:17 ROX DPN PBX27 186 46 D** B** 2A SSRM_I *50*181481#*58*CL*A*10*181481*A0101340*B#
20:28:17 ROX DPN PBX27 186 46 D** B** 27 SSRM_I *58*C4*4*1#*241#*58*CW*e{du@@@@@AGzMp#
20:28:17 ROX DPN PBX27 186 46 D** B** 1C SSRM_C *58*C6*001#*58*CQ*00#188348
20:28:17 RIX DPN PBX27 186 46 D** B** F NAM *1#*50*188348#
20:28:17 RO6002 DPN F NAM *1#*50*188348#
20:28:27 RIX DPN PBX27 186 46 D** B** 19 NSIM ;1C;*58*CY*1*Shop Desk#
20:28:27 RO6002 DPN 19 NSIM ;1C;*58*CY*1*Shop Desk#
20:28:27 RIX DPN PBX27 186 46 D** B** E NSIM ;1C;*203*BE*480#
20:28:27 RO6002 DPN E NSIM ;1C;*203*BE*480#
20:28:27 RIX DPN PBX27 186 46 D** B** 14 EEM_C *45*480#*59*188348#
20:28:27 RO6002 DPN 14 EEM_C *45*480#*59*188348#
20:28:40 RI6002 DPN B CRM/CIM ;30;*58*CP*G#
20:28:40 ROX DPN PBX27 186 46 D** B** B CRM/CIM ;30;*58*CP*G#
20:28:41 RIX DPN PBX27 186 46 D** B** B CRM/CIM ;30;*58*CP*G#

CXII:
21:28:17 RIX DPN PBX10 46 186 D** B** 2A ISRM_I ;10;*3#*19*Y#*58*Ca*1*Z#*233*dIBb#*58*CI*WZ#
21:28:17 RIX DPN PBX10 46 186 D** B** 2A SSRM_I *50*181481#*58*CL*A*10*181481*A0101340*B#
21:28:17 RIX DPN PBX10 46 186 D** B** 27 SSRM_I *58*C4*4*1#*241#*58*CW*e{du@@@@@AGzMp#
21:28:17 RIX DPN PBX10 46 186 D** B** 1C SSRM_C *58*C6*001#*58*CQ*00#178348
21:28:17 ROX DPN PBX10 46 186 D** B** F NAM *1#*50*188348#
21:28:27 ROX DPN PBX10 46 186 D** B** 19 NSIM ;1C;*58*CY*1*Shop Desk#
21:28:27 ROX DPN PBX10 46 186 D** B** E NSIM ;1C;*203*BE*480#
21:28:27 ROX DPN PBX10 46 186 D** B** 14 EEM_C *45*480#*59*188348#
21:28:40 RIX DPN PBX10 46 186 D** B** B CRM/CIM ;30;*58*CP*G#
21:29:01 ROX DPN PBX10 45 185 D** B** 2 CRM/CIM ;30;
21:29:01 RIX DPN PBX10 45 185 D** B** 2 CRM/CIM ;30;

Any Clues? Suggestions for troubleshooting? Interconnect and cor restrictions look fine to me.

 

[cinter]

UPDATE:

The CX controller is returning the following error message when the call tries to access the VM route:

Log Number 3373
Severity Warning
Date 2014/Dec/30
Time 11:05:57
Source Call Control - Software
Description OS (Message) warning: Receiver process not found. Redun code: $02 $00 $00 TX/RX msid: $00 $01 $00 $00 $00 $00 $01 $00 $00 $00 TX/RX pid: ($0007,$046D) cpprog ($0006,$046C) ---------- appl/func: $01 $2C active pid: ($0007,$046D) cpprog
File Name and Line Number log_outputs_util_en.c;1218

Can anyone decipher that for me?

 

[Waldosworld]

If you call from set on 2k to set on the MXe that is call rerouted to voicemail does call reroute ok?
Are you using any routing other than ARS for the call?
If so, what is system option number of forward hops set to?

 

[cinter]

question 1: check, yes that works great
question 2: yes, the first route goes to a ring group on the CX, which overflows to a digits dialed ARS route back to VM. Works great from any phone within the cluster or from external.
question 3: forward hops are set to 26, as you can see from the css trace: *19*Y# means call forward hops left=25, right?