SX2000 block International calls from Office Phones only

[jjohnston7]

I have an SX2000 at a hotel. I want to block all office phones from being able to dial international calls, but I want all guest room phones to dial out when a guest is checked in, just like they can now.

How or where do I start?

 

[kwbMitel]

In ARS Dialled Digits you will find Digits matching International e.g. 9011 + Unknown, 901X + Unknown, 90 + Unknown

These should all terminate to 1 route

Make sure none of your other dial strings match that route

Check the Route for above and make note of what restricted COR group applies. Again, make sure no other route chares the same COR group.

Check the restricted COR group Members. Hopefully, your Admin phones have a unique COR assignment separate from the rooms. If not, they will have to be.

Add the Admin phones COR to the Restricted COR group for International dialing and Bob's your Uncle.

FYI, I'm being purposefully vague. If you cannot follow that and understand the purpose, you have no business messing with it.



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What's most important is that you realise ... There is no spoon.

 

[jjohnston7]

I understand it some. I know where to find the COR and COS associated to each extension. for example mine is set to COS of 3 and COR of 1

But I'm not sure how to add International calling to the COR group itself. for example, my COR is 1 guest room COR is 2. How would I add the International restriction to COR group 1 only? when I go into the ARS form, I can find the Classes of Restriction for Group form. but to be honest, I don't know what the numbers mean. COR group Number 1 is assigned 2, 3 for example. But I don't know what number International calls are... or am I jumping way to far ahead?

 

[kwbMitel]

You need to know what COR Group Governs International Dialing

You discover this by viewing the ARS Dialed digits and ARS Routes I mentioned earlier.

You must verify that the COR group assigned to the International Route is unique. i.e. No other routes use that COR Group and No other ARS digits Use that route.

I keep stressing this because there are some very lazy programmers out there that only do the minimum and share routes and restrictions for everything.

If your system was done by a lazy programmer, if you try to restrict International, you will restrict everything

[pre]Bad Programming example:

011 Route 1 CORGRP1
1+ Route 1 CORGRP1
0+ Route 1 CORGRP1
411 Route 1 CORGRP1
1800 Route 2 CORGRP2
Local Route 2 CORGRP2

Good Programming Example

011 Route 1 CORGRP1
1+ Route 2 CORGRP2
0+ Route 3 CORGRP3
411 Route 4 CORGRP4
1800 Route 5 CORGRP5
Local Route 6 CORGRP6
[/pre]

In the Bad example, that I've seen all to often in Hotel systems, you are either restricted or you are not, there is no way to differentiate

In the good example each dialing sequence type is grouped separately to allow maximum flexibility on restrictions

In each case, for a phone to be retricted, the COR of the phone is added to the Restricted COR Group.

Again on the Phone side there is a LAZY way and a Proper Way

[pre]LAZY
Non-Restricted Phones - COR 1
Restricted Phones - COR 2

Proper
Non-Restricted Phones - COR 1
Guest Rooms - COR 2
Hotel Admin With LD - COR 3
Hotel Admin Without LD- COR 4
Restricted - COR 5
. - COR 6
. - COR 7
. - COR 8
Etc - COR 9[/pre]

This time I have not been vague and I have given you enough information to Truely damage your system if you don't do it correctly.

PROCEED WITH EXTREME CAUTION


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What's most important is that you realise ... There is no spoon.