I have an SX 2000 Light that keeps crashing when it does it's database switch over at 2am. The system is staying down for a few hours before coming back online. The system is located in a part of the country where there are not a lot of good Mitel dealers with SX-2000 experience. We are contemplating disabling the nightly activity switch to avoid downtime, but need to address the real problem. Hardware? Software?
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SX 2000 Light Crashing
- Thread starter RodeoTek
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Without knowing how old the system is, or what it's software level is, I'm inclined to think the hard drives are the likely suspect.
The first thing I'd try would be to do a full backup of the database to RSD and re-load the system software, if only to eliminate the possibility of data corruption. If this doesn't clear up the trouble, I'd consider replacing both hard drives.
Keep us posted, this is an interesting one.
jsaxe
Mundus Vult Decipi
The first thing I'd try would be to do a full backup of the database to RSD and re-load the system software, if only to eliminate the possibility of data corruption. If this doesn't clear up the trouble, I'd consider replacing both hard drives.
Keep us posted, this is an interesting one.
jsaxe
Mundus Vult Decipi
I had a 2000 Dark that kept doing that... Repeat calls, reloads, rebuilds and syncronizations and it would occur again and again. It was recommended to swap out the Winchester Drive, crash, replaced two weeks later with the same Winchester Drive. I had such a warm fuzzy. It looked like a complete recommision of the existing system and software level was the only option left.
Mitel upgraded stream software from earlier version and never had the problem again.
KE407122
Mitel upgraded stream software from earlier version and never had the problem again.
KE407122
MitelInMyBlood
Technical User
I agree.
The symptoms really does sound like a drive failure and as kwbMitel suggests, if one has fried it's only a matter of time (days, weeks or months) before the other goes. Replace them both. (pay me now else pay me later).
Turning off the nightly activity transfer is not a real good idea long term because of memory fragmentation. At some point it will run out of resources and go down. Depending on the amount of CP activity that could happen in as little as a week or could go several weeks.
On the old SG there was a particular load, G or H-stream I recall, where following the nightly activity transfer the switch would just go to sleep. You'd get called in and everything "looked" normal, CPU activity on the MC, occasional drive activity, no alarms, no logs, but all call processing had ceased and no dial tone. A forced activity transfer would wake it up.
The symptoms really does sound like a drive failure and as kwbMitel suggests, if one has fried it's only a matter of time (days, weeks or months) before the other goes. Replace them both. (pay me now else pay me later).
Turning off the nightly activity transfer is not a real good idea long term because of memory fragmentation. At some point it will run out of resources and go down. Depending on the amount of CP activity that could happen in as little as a week or could go several weeks.
On the old SG there was a particular load, G or H-stream I recall, where following the nightly activity transfer the switch would just go to sleep. You'd get called in and everything "looked" normal, CPU activity on the MC, occasional drive activity, no alarms, no logs, but all call processing had ceased and no dial tone. A forced activity transfer would wake it up.
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