SX-200 ICP fowarding during voicemail when pressing 0

[WhiteHatMarine]

Hello,

I am told this function was working then seemed to stop.

User calls in and gets VM
Press 0 routes to Ext 201 and receives, "currently on the phone message"

If I dial direct to ext 201 internally or externally, no problem.

From Call Rerouting Table - 19:
Station Dial 0 routing: Day:201 N1:201 N2:295
Priority Dial 0 routing: Day:201 N1:201 N2:205


Any direction would be most appreciated! thank you.










SX-200 ICP_4.0.5.17 MX

 

[WhiteHatMarine]

If there is any more information I could provide to help diagnosing this issue, please let me know.