Ugh, I know this should be simple, but can't figure out what I'm missing. I have an SX 200 ICP in a motel. Very basic, no PMS, guests do not have voicemail. They have 6 IP phones, 3 used for the hotel, they other 3 are for the owners residence. I set up Tenant 2 for the owner. The trunks are loopstart. One trunk (21) is his direct line. It is in TG 3 which is pointed to 401. 401 is the HGDN for Extensions 155, 156, 157. The trunk and extensions are set to Ten 2. The extensions are in COS 11 which is a duplicate of 1 with the call forward options added. When I call from an external source, the system transfers me to the operator instead of voicemail. I have added CF B/NA to the set in form 9, that only allowed an internal call to be forwarded to voicemail. I'm sure the difference is the Hunt Group, but not sure how to resolve. Thanks!