SX-200 AX ICP>PMS Integration>Guest Room Phones Local & LD Calls

[jabbo99]

Guest room phones in one of my hotels are the only phones that are unable to make local or LD calls. Staff phones(IP sets) can make those calls. COS for both staff and guest room phones are the same. For giggles, I changed the COR of the guest room phones to the same COR as the staff phones. However, the guest room phones are still not able to make those calls.

Suggestions please?

Thanks

 

[skibby1981]

Go to your attendant console and make sure they aren't being restricted by the console. I think the default system option is to automatically put the room phones to internal only. You can change that in the system options.

 

[jabbo99]

Of course! I should've known better. smh...

 

[jabbo99]

Of course! I should've known better. smh...

 

[kwbMitel]

On the off chance that you have not done so, you will need the system option:

32 - Outgoing Call Restriction - Enabled

Without this, you will not be able to override the restriction level at the console.

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What's most important is that you realise ... There is no spoon.

 

[jabbo99]

I've run into a similar problem on a 3300 AX. Going to post a new thread.