SV9100 VE 100 - need to set number of rings before VM daytime

[Ray4x4x4]

We have a main call-in number that rings to a virtual ring group 100. In night mode, it goes right to a mailbox. But during the day, it rings forever. Where do I change it so that after X rings it goes to In-mail?

 

[Tech NEC]

We have a main call-in number that rings to a virtual ring group 100. In night mode, it goes right to a mailbox. But during the day, it rings forever. Where do I change it so that after X rings it goes to In-mail?
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Is it analog CO lines or is it a PRI?

 

[Ray4x4x4]

Sorry for the delay. Yes it is a PRI,

 

[Tech NEC]

Sorry for the delay. Yes it is a PRI,

Assuming the 'virtual ring group 100' is programmed at 22-01 -02, Transfer Target, remove that and put the VRG 100 in a Ring Group at 22-04. At 22-11-05, Transfer Target 1, put in the Ring Group number you assigned VRG 100 to and at 22-11-06, Transfer Target 2, put in 102 (an internal code to send the call to InMail).

If all of your PRI trunks are in Trunk Group 1 you need to go to 47-12 and adjust the time and days you want InMail to answer. You will see that, at default, the Answering Mailbox Number is 1. That refers to 47-07-01 and that MB, at default, is assigned to Dial Action Table 1, which is where you will set the Options the caller has access to when the Auto Attendant answers. Record a greeting for Call Routing MB 001 from the InMail System Admin menu accessible via a phone.

If you need to change the timer for an inbound call to transfer to InMail you can find that at 22-01-07. At default it is set to 20 Seconds.

 

[JZett]

Assuming the virtual for the day ring is forwarded to voicemail, check the timer for no answer forwarding in 24-02-03. There could also be a timer class assigned to the virtual, in 20-29. If that is the case check the setting for the assigned class in 20-31-03.

 

[Ray4x4x4]

 

[Ray4x4x4]

Not seeing anything that jumps out as "change me"
22-01 -02 does not look like it relates as Tech NEC suggests. 22-01 -02 tick box does not change behavior.

 

[Ray4x4x4]

All normal extensions will go to VM after 6 rings. While the virtual extension only rings and rings non stop when in day time mode. There has to be a way to set this somewhere.

 

[erniejoey]

Do you have 24-09-01 set for the Virtual Extension like the other extensions?

 

[Ray4x4x4]

Nice!! I think that is it. Dealing with flu symptoms so it may be a while before I get back into the office.

 

[Ray4x4x4]

Thank you guys so much!!! That was it, it worked.