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SV9100 INMAIL Auto Attendant Configuration

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newbietechman

Vendor
Mar 1, 2011
24
US
We are a new NEC dealer who is struggling with INMAIL programming. Can someone help me with setting up and Auto Attendant that will have an option to press a digit for English or Spanish for Day and Night as well as a Holiday greeting. So far I have everything working but I cannot figure out how to do this routing that the customer is asking for. NEC support seems to not be willing to help us anymore as we have not completed our INMAIL certification . Thanks in adavance
 
EX: routing table 1 = main greeting, 2 = english, 3 = spanish, 4 = night, 5 = Holiday
22-02 mode 1 tks = normal
22-05 mode 1 tks = gp1, set modes 2 + 3 to 102 (inmail ring gp)
22-04 mode 1 gp1 = list stations to ring on incoming calls
22-01-04 = time to ring phones before going to AA
22-08 mode 1 tks = 102 (inmail ring gp)
If AA answers first, set 22-05 to 102 (inmail ring gp)
47-12-01 for day greeting set times and days to routing box 1
47-11-01 for all other times/days set to routing box 4 (night greeting)
47-13, choose a digit to go to english, set to GOTO 2
47-13, choose digit to go to spanish, set to GOTO 3
47-08, set routing box 1 to dial action table 1, 2 to 2, 3 to 3, unless the dial options are the same, then you can set 1 to 1, 2 to 2, 3 to 2 etc.
12-01 night mode switching set to 1-3 use the toggle option in 15-07
For night mode, if you want it to go directly, set 22-02 to DIL, 22-07 to 299, 24-09 299 CFA to VM pilot, 47-03-01 change to 299 and routing box 4 to play night greeting.
Record greetings using sys admin 72 + 4 + 001/002/003/004/005
For holiday set 22-02 mode 3 to DIL, 22-07 mode 3 to 298, 24-09 298 CFA to VM pilot, 47-03-02 change to 298 and routing box 5 to play holiday greeting.
Sorry if I forgot a step, there is a lot to it.
 
Thank you. I am going to take look at this now. It is much appreciated
 
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