SV9100 - Flash/Link transfer out of the InMail auto-attendant

[crankyralph]

Hello interweb. I fear there's no solution, but I'm hoping someone can help.

I have a working transfer to an outside number, but I'm trying to eliminate the dead-air delay while the call connects. The caller hears 'Please hold while your call is transferred', then a couple seconds of hold music and a click [ assuming that's the link signal ]. After the click there's approximately 5 seconds of silence / dead-air, and then the call connects. Unfortunately the click/dead-air is long enough for callers to think they've been disconnected.

I'm hoping someone knows a way to shorten this, or masking it with hold music or ring-back until the call connects would be great. Any thoughts? Thanks in advance!

 

[CoralTech]

Are you using SIP/Digital lines or analog (not supposed to)?

 

[george3283]

Hello interweb. I fear there's no solution, but I'm hoping someone can help.

I have a working transfer to an outside number, but I'm trying to eliminate the dead-air delay while the call connects. The caller hears 'Please hold while your call is transferred', then a couple seconds of hold music and a click [ assuming that's the link signal ]. After the click there's approximately 5 seconds of silence / dead-air, and then the call connects. Unfortunately the click/dead-air is long enough for callers to think they've been disconnected.

I'm hoping someone knows a way to shorten this, or masking it with hold music or ring-back until the call connects would be great. Any thoughts? Thanks in advance!

Only solution is to switch to SIP trunks for faster call setup. Analog lines take that time to dial the 2nd number, Once the line is "flashed" its out of the hands of the system as far as MOH and/or ring back.

 

[crankyralph]

Sorry, forgot to specify - analog CO trunks.

 

[crankyralph]

The other issue is the customer has several IP Office as well - and one thing they do well is a clean flash transfer. So of course the customer would like the NEC to be as smooth. Not a deal-breaker, as we have just added a warning to stay on the line in the AA prompt, but a cleaner transfer would be better...

 

[DoubleDizzle]

I seem to recall adding a "#" to the end of your offsite transfer telephone number may reduce the transfer connect time............

 

[Tech NEC]

Hello interweb. I fear there's no solution, but I'm hoping someone can help.

I have a working transfer to an outside number, but I'm trying to eliminate the dead-air delay while the call connects. The caller hears 'Please hold while your call is transferred', then a couple seconds of hold music and a click [ assuming that's the link signal ]. After the click there's approximately 5 seconds of silence / dead-air, and then the call connects. Unfortunately the click/dead-air is long enough for callers to think they've been disconnected.

I'm hoping someone knows a way to shorten this, or masking it with hold music or ring-back until the call connects would be great. Any thoughts? Thanks in advance!

At the end of the transfer number stream, place a #, i.e.-6151234567# See if that doesn't help.