SV9100 Call forwarding "security sensor reset" 1

[B2V-2]

Hello,

I am system adminitrator attemtping to set up & enable call forwarding to an external mobile phone for the first time from a DT400 handset. Call forwarding works internally to other extentions, but when a user attempts to set it up to an external number and we test it on another handset it says "security sensor reset" on the display. I must be missing a setting in WebPro, I've already checked the following:

14-01-13 (Trunk to Trunk Transfer) - enabled
20-11-12 (Call Forward Off-premise) - enabled
20-07-05 (Automatic Trunk to Trunk Transfer) -enabled

Any ideas?

- Bill

 

[conxtel]

Sounds like you are missing the trunk access code in your call forwarding and phone is forwarded to "716" default access code for "Security Sensor Reset"

 

[B2V-2]

Interesting, your right that I am somehow sending the 716 service code, if i change the offsite phone number it changes the result. But trunk access is set to "9" in 11-09-01, and I did attempt to dial 9 first in the call forward. Any other ideas what I am missing?

 

[OzzieGeorge]

Have you checked to see if you can dial that number from that phone? It could be restricted.

 

[conxtel]

Check what it says in 24-09.
24-09-01 should be Call Forward All Calls
24-09-02 through 05 should all be 9716XXXXXXX (may need to use 9P716 to insert a pause if using analog trunks.

Using the feature codes 741, 742, 743, etc will change what displays in 24-09. Good way to make sure your forwarding is being set properly.

 

[B2V-2]

horay! I found my problem.

The issue was the phone I was testing from did not have access to the same trunk line that the other phone was forwarding on had. I changed the priority order in 14-05 (trunk groups) to firstly choose a line that all phones have acces to and all is good, Thanks for your help guys.