Hello, we have a SV9100 set up with Comcast SIP and we're having a problem with call forwarding. Our users sometimes need to forward their extensions to their mobile phone. When this is set up, call forwarding works fine when the caller is calling from an internal extension on our SV9100 system. When it's an external caller, the user's mobile phone rings but the external caller gets sent straight to the user's voicemail.
Here's what happens:
1) The auto-attendant answers and the external caller dials the extension.
2) There is a beep and then a pause that lasts around 7 seconds.
3) The mobile phone rings but the external caller hears half a ring and gets the user's voicemail.
4) When I look at the admin/reception handset the SIP line that was used is now stuck on busy/camp.
Does anyone have any idea on how to resolve the issue? Any help would be appreciated!
Here's what happens:
1) The auto-attendant answers and the external caller dials the extension.
2) There is a beep and then a pause that lasts around 7 seconds.
3) The mobile phone rings but the external caller hears half a ring and gets the user's voicemail.
4) When I look at the admin/reception handset the SIP line that was used is now stuck on busy/camp.
Does anyone have any idea on how to resolve the issue? Any help would be appreciated!