Customer is complaining that their voicemail is not turning on message waiting lamps and old messages are not being deleted.
I am not sure how they are deleting messages and perhaps are archiving instead. That may be a user issue.
I have the system resetting message waiting lamps every morning at 2am and have the message lamp reset after each new message enabled as well. The voicemail is at version 11.10.1.17. Not sure if it is too new of a version for the 8100 but we had to upgrade it to get past the browser compatibility issues when Internet Explorer disappeared.
I am not sure how they are deleting messages and perhaps are archiving instead. That may be a user issue.
I have the system resetting message waiting lamps every morning at 2am and have the message lamp reset after each new message enabled as well. The voicemail is at version 11.10.1.17. Not sure if it is too new of a version for the 8100 but we had to upgrade it to get past the browser compatibility issues when Internet Explorer disappeared.